Job Description

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
The Network Engineering department within IBM Cloud’s IaaS Network Engineering team provides incident and problem management, internal and external customer-driven changes, next generation network evolution guidance, network testing, new network solutions use case validation, break-fix troubleshooting, and maintenance services for all aspects of data networking including but not limited to responsible for ongoing support of our global network infrastructure including routers, switches, data center network, transit and transport links which connect data centers sites to other networks and to other data center sites.
The Systems Administrator position builds and supports various Linux systems, used by Network Engineering to support network infrastructure. The systems run tools for monitoring, logging, network metrics polling, automation, and some network control plane functions.
Systems Administrator role includes the following responsibilities:

• Receive and manage escalations from other teams as well as various monitoring tools involving service-affecting issues.
• Troubleshoot, isolate and correct service-affecting issues on the systems.
• Plan, schedule, and implement maintenance activities which include software upgrades, hardware replacement and infrastructure changes.
• Deploy new systems manually, using deployment automation.
• Create and improve the automation of systems deployment and management.
• Performance analysis and optimization.
• Maintain systems compliance based on various policies and controls.
• Communicate effectively with internal and external audiences with varying levels of technical expertise.
• Maintains high quality customer service to internal and external groups when needed.
• On call rotation might also be required

Required Technical and Professional Expertise

• Ability to deploy Linux systems from bare metal, and work within CHEF/Ansible/Salt frameworks.
• Scripting and automation abilities, to handle legacy tools and repos.
• Hardware understanding, to direct deployment of devices via remote hands.
• Security and compliance understanding towards systems and software patching.
• Ability to initiate and effectively utilize “remote hands” assistance within data center for items such as fault isolation, installation/test and troubleshooting physical equipment as well as replacing faulty components.
• On call rotation could also be required.

Preferred Technical and Professional Expertise

• 6+ years of experience as a systems administrator, in a service provider environment.
• Demonstrated history of organization and time management skills
• Demonstrated history of verbal and written communication skills
• Ability to work remotely with little or no direct supervision
• Exhibit a strong understanding of customer service
• Must be self-motivated and disciplined
• Ability to recognize and prioritize critical tasks independently

About Business Unit Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.