What you\'ll do

• Monitor Systems: Monitor the performance and capacity of systems using a variety of tools. We look for hardware, software, and infrastructure alerts or malfunctions. When an issue is identified, Engineers do a basic investigation and involve relevant support for the fix.
• Troubleshooting Problems: We generally have standard operating procedures that engineers will closely follow. This may include coordinating with Internal Technical Team, third-party vendors, customers, or other IT teams.
• Track all Issues: While working on incidents, the Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the Team and is a record of the health of the system.
• Report Incidents: Engineers must escalate the issue to management, Technical Teams, IT resources, or 3rd party vendors for assistance in reaching a resolution. Engineers also maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken

What you\'ll need

• With 2-4 years experience in managing Incidents, Alerts, Team Mailbox, and Monitoring Dashboards.
• Understanding of Applications, Systems & Monitoring Tools like PagerDuty, Alertsite, and Grafana
• Hands-on experience on Ticket tool ServiceNow and Jira.
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision
• Basic knowledge of Incident Management.
• Excellent oral and written communication skills, and ability to address conflict with others constructively
• Hands-on experience for End to end communications for Initial, Update & Resolved business notifications to stakeholders.
• Modifying/Updating KB articles.
• Ability to work in a flexible schedule 24*7
• Previous customer service or helpdesk experience
• Highly Motivated individual
• Self-starter and a quick learner
• An effective and efficient way of managing incidents
• Automation within the incident and service request management
• Automation of reporting/using tools
• Demanding for high availability of service and quality of support service to the customer

At TomTom...

You\xe2\x80\x99ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.

Work with a team of 4,000+ unique, curious and passionate problem-solvers. Together, we\xe2\x80\x99ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

After you apply

Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process, check out our hiring FAQs.

TomTom is an equal opportunity employer

TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you\xe2\x80\x99ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we\xe2\x80\x99d love to hear from you.