Job Description

Minimum Requirements/Qualifications:

• Typically requires 3+ Years of relative experience in Mainframe Batch & Console operations.
• Knowledge and use of job scheduling software - CA-7 / CA-11 products.
• Knowledge with hands on experience in z/OS environment - MVS, JES2, ISPF, JCL.
• Should be knowing basic commands on MVS, JES2, DB2 and CICS
• PRE/POST IPL Process - Shutdown / Startup process for IDMS, DB2 and CICS.
• Should be able to handle console messages, WTOR's and resolve Contention issue.
• 2-year technical education beyond high school, equivalent work experience or a combination of both is acceptable.
• Willingness and ability to work any shift assigned including weekend days and holidays as part of a standard schedule is a must.
• Willingness and ability to work overtime / alternate shifts as needed and possibly with short notice.
• Must be reliable and detailed; flexible to changing shifts to ensure accurate staff coverage during planned / unplanned absences or special business processing times such as Quarter End / Year End.
• Willingness and ability to learn new technologies in support of the job.
• Ability to prioritise multiple simultaneous tasks in multifaceted fast paced sure situations, prioritize them accordingly and react quickly to issues is crucial and a must to be successful within this role.
• Ability to follow implicit instructions when needed but also use experience/solid grasp to "think creatively" when solving issues. Needs to understand deviances from the norm and resolve using prior experiences and resources available.
• Solid initiative and follow-through; ability to work with minimal intervention or follow up and see tasks through to completion without continual intervention or follow-up.
• Proven verbal and written communication skills and the ability to interact expertly with a diverse group, executives, managers, service partners and subject matter experts.
• Good teamwork & collaboration skills
• Initiative to continually identify opportunities for improvement or add additional business value. Ability to work with others to drive those ideas to implementation / completion.
• Must be able to walk, sit and/or stand for extended periods of time as needed.
• Ability to travel to other sites if needed (this is encouraged to be a very low percentage of time if at all).

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strongly preferred but not required:

In addition to the Minimum Requirements/Qualifications,

• Prior experience in an IT Operations support role (Network Operations Center, Command Center Operations etc.) performing hands-on IT Infrastructure & Application troubleshooting and resolution.
• Familiarization of ITIL processes (Event, Incident, Change, Problem, etc.).
• Experience using ServiceNow or other incident ticket tracking system.
• Experience using major tele-communications vendor's ticketing system
• Experience using Orion SolarWinds, Splunk, Datadog or other Event Management/Monitoring tools.
• UNIX and/or Windows server experience
• Entry level cloud experience.
• As Thermo Fisher Scientific is a public company governed by SOX, PCI, FDA and other regulatory agencies/policies, a key responsibility for ITOC staff is to ensure that appropriate artifacts are assembled and retained in the appropriate systems for audit purposes. Additionally, personnel must comply with company's Global IT Policies & Procedures.

Job Category

Information Technology

Thermo Fisher Scientific

is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.