Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk.
Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
Support and administer third-party applications.
Ensure network security and connectivity.
Set up user accounts, permissions and passwords.
Resolve problems reported by end user.
Define network policies and procedures.
Specify system requirements and design solutions.
Turnaround time for problem resolution.
Update network applications as required.
Install and integrate new server hardware and applications.
Keep an eye out for needed updates.
Maintain daily back up in HDD of all location.
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
Monitor EPBAX.
Zero downtime of systems.
Conduct technology training for new users.
Provide support to the all departments.
Conduct briefings and demonstrations for users to enhance system productivity.
No. of training sessions conducted
Job Type: Full-time Salary: Up to 60,000.00 per month Shift:
Day shift
Ability to commute/relocate:
Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)