Job Description

Location: Bangalore, India

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers' compensation and financial and compliance markets.

Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens' digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 500 organizations, Sapiens' team of over 3,400 operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: .

Exp. required:- 3-7 Years

Roles and Responsibilities:

• Support Sapiens Service Now (SNOW) ITSM
• Join SNOW ITSM Admin team
• Handle Customer meta data uploads
• Manage enhancements: Gather customer requirements, prepare design documents, implement Enhancements
• Manage defects handling, raised by end users and backend users: investigate, develop fixes, and deliver
• Support implementation of new modules
• Move change-sets from lower environments to production
• Participate in internal meetings with ITSM business owners - defects calls, new requirements

Skills and Requirements:
(All experience requirements below at least 3 years of experience)

• Previous experience and operation of Service Now ITSM - Must
• Java-script Scripting knowledge and experience (business rules, client scripts, UI actions, UI macro, script include)- Must
• Meta data upload\migration experience (transform maps) - Must
• Rest API Integration scripting experience - Advantage
• Angular JS experience (Portal customization) - Advantage
• Report and Dashboard experience in SNOW -
• Data Management experience in SNOW (mass data fixes, upload etc) -Must
• Fluent in English
• Self-Learning ability, independent
• Ability to understand technical concepts quickly
• Team player, proactive and customer-oriented approach
• Excellent organizational and time management skills