Job Description

How is this team contributing to vision of Providence We, at Enterprise Services, the healthcare consulting and services arm of Providence India, help build technology solutions that modernize and simplify each step of the healthcare delivery process. And we do that by putting the patient and the provider at the center of everything we do. Using the most promising and practical ideas, combined with the experience and expertise from people from the healthcare industry, we are creating experiences that work for care facilities, their patients and move us ahead on our mission of \'Health for a better world \'. What will you be responsible for Asa Senior SA Service Engineer you will be contributing to deployment, upgrade and support of the enterprise and facility network infrastructure. Examples of the duties and responsibilities included, but are not limited to, the following: Implementation of maintenance processes that ensure the continued stability and performance of the hospital\'s IT infrastructure. Examples of specific tools associated with this administration include: HPE Oneview HPE iLO CommVault CommCell VmWare VSphere Symantec Antivirus (Symantec for End Points) Microsoft Configuration Manager - SCCM Microsoft PowerShell SolarWinds StruxureWare VPM Visual Power Manager What would your day look like System administrator skills: Experience in heterogeneous systems is preferred, including Windows Server, VMWare, Unix/AIX, Linux. Well-founded knowledge of systems administration concepts is required, including security, management, deployment, and maintenance of diverse operating system platforms. Support Operations OS Administration Patch Management Vulnerability Remediation Tier 2 Support Monitoring Centralized Dashboard Alert logs Analysis and Reporting Proactive Trend and Log Analysis Root Cause Analysis ITIL Service Operations: Change/Event/Incident/Problem Management Request Fulfillment Proven skills to provide technical, project and professional leadership of a technical team of BTOC Analysts. Proven skills in serving in the role of an escalation contact for a technical operations team.Proven skills in both verbal and written communication. Proven skills in the management of change and guiding the team through the change to meet the objectives of the organization. Proven skills in the developing and maintaining successful relationships with third-party application and hardware vendors. Proven skills with the compliance of ITIL, ITSM, and HiTrust standards. Proven skills in planning, developing, and implementing a strategic architectural roadmap for the BTOC Analyst Team to help achieve organizational goals. Proven skills in a breadth of technologies that assist in the support of security initiatives and vulnerability remediations. Who are we looking for 3-6 years\' experience with system admin activities in 24x7 environment. College degree in Computer Science, Information Systems, or equivalent education preferred. Industry recognized certification in I.T. Systems Administration or Network area. Extensive and proven experience may be substituted for certification where appropriate.

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