Job Description

Conduct End to End IT Support and Sysadmin activities for Command Center Desktops, CC Network, media wall / controllers and CC IT infra

• Coordination with Axis IT team for any network connectivity issues related to Veracity servers or Veracity live branches
• Provide continuous support on monitoring Veracity server warnings / errors mails received daily and coordinate with Axis IT / Veracity
• Conduct periodic preventive maintenance of Command center associated Servers, Desktops, Axis IT provided servers and Veracity provided desktops
• Provide end to end technical support required on Veracity, IOC, Integrated devices, Sysadmin, Veracity Go-Live activities and overall IT infra upgrade / troubleshooting activities
• Creating, Tracking and closing all the tickets related to Server access and TP_ID
• Creating, Tracking and closing all the tickets related to ARCOS and BOMGAR which will be required by Veracity Technical support team
• Conduct End to End Sysadmin activities for Antivirus Servers, Licenses and patch upgrade coordination for Command Center desktops, Servers and all branch NVR / BHPC
• Perform Veracity Integration and configuration activities
• Perform Veracity testing activities and troubleshooting
• Perform devices Re-configuration activities in Veracity software
• Provide support on end-to-end coordination with Axis IT team on Veracity Servers related issue and trouble shooting
• Providing end to end coordination with Axis IT on maintenance, backup and restoration of VERACITY servers
• Provide end to end support on maintenance, backup and restoration of IOC servers until these servers are required to be maintained
• Provide support on extracting backup files from IOC in case if in future any historic old data requested by customer
• Playing role of coordinator between Veracity Technical Support team and Axis IT team for ongoing reviews / meetings
• Coordinating with Veracity technical team for any new device integration like NVR/PANEL etc.
• Coordinate with all OEM for available technical support
• Support on tracking of issues related to Veracity project
• Coordinate for any POC related to Veracity and new OEM integration
• Provide remote support during off duty hours when critical IT / Sys-admin related issues reported
• Provide support on RCA for Veracity issues observed
• Coordinate and communicate with Trigyn and Customer stakeholders for all IT support, Network, IOC and Veracity related activities
• Prepare and maintain network, IT Infra, IOC and Veracity related project reports and trackers on regular basis