Job Description

Treebo is India\xe2\x80\x99s most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 1000+ hotels across 120 cities, Treebo offers travelers the unprecedented value proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back into budget travel where earlier the traveler was forced to contend with poor quality and hygiene. We offer our customers a 100% Quality Guarantee involving a full refund of their booking amount in case their experience is not perfect. We are growing at a break-neck pace, having multiplied 3x year-on-year. We are committed to achieving cash break even within the next few months and building a long term, sustainable business. Treebo is a Great Places to Work certified organization. We take immense pride in our culture which is built on a strong foundation of 7 values. Some of these values include - \xe2\x80\x9cExhibit Owner Mindset\xe2\x80\x9d, \xe2\x80\x9cHave the humility and hunger to learn and help learn\xe2\x80\x9d, amongst others. We strongly believe in offering our people - \xe2\x80\x9cTreebs\xe2\x80\x9d, as they are called - unmatched opportunities to learn and grow. If you\xe2\x80\x99re looking to work at a place that is built on strong fundamentals of business and professional conduct, Treebo is the place for you. Team Leader Responsibilities:

• Manage, lead, train and develop call centre staff to extend individual skills and achieve overall objectives.
• Manage the day to day operations of the call centre.
• Monitor the activities to ensure all service levels committed are met and exceeded.
• Monitoring average call length and overall team volume.
• Listening to individual calls to ensure quality.
• Creating and maintaining team reports.
• Stay up to date on the latest industry trends, technology and best practices.
• Report on KPIs and track customer service metrics.
• Managing the call queue to ensure daily metrics are met.
• Motivating the team to achieve organisational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting monthly performance reviews.
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.

• Minimum of 2 years experience.
• Excellent communication skills.
• Computer literate.
• Strong organisational skills to give the team direction.

• Hindi
• English