Job Description

[ n Your Job The Workday Tier I Support will be a part of an global team creating new solutions as well as improving existing solutions for Koch Industries. Koch Industries is a privately held global organization with over 120,000 employees around the world, with subsidiaries involved in manufacturing, trading, and investments. Koch Technology Center (KTC) is being developed in India to extend its IT operations, as well as act as a hub for innovation in the IT function. As KTC rapidly scales up its operations in India, itu2019s employees will get opportunities to carve out a career path for themselves within the organization. This role will have the opportunity to join on the ground floor and will play a critical part in helping build out the Koch Technology Center (KTC) over the next several years. Working closely with global colleagues would provide significant global exposure to the employees. What You Will Do Monitor and review ticket queue and resolve utilizing prior knowledge or existing documentation in an internal knowledge base provide technical support to internal TNS users by researching and answering questions and troubleshooting problems or reassign to appropriate queue. Maintain ticket statuses, worklog, resolution. Create basic Workday condition and validation rules. Make data updates to Workday organizations, organization hierarchies, Business Processes, reference IDs, Sales Items, Projects, Work tags and Security Assignments Make updates to Advance reports and reports filters Communicate with TNS end-users and Senior-level support personnel via chat and phone. Communicate issues to senior staff as needed. Create / updating internal documentation including knowledge articles and user guides. Participate in QA Testing on multiple platforms. Who You Are (Basic Qualifications) Bacheloru2019s degree in information systemsxa0or related 1 year of IT support Strong communication skills Strong English language skills (verbal and written) Interest in developing skills across the Workday platform. Proven ability to work collegially with stakeholders and team members. Ability to solve problems independently while also knowing when to escalate/seek guidance. A high-level understanding of business processes What Will Put You Ahead 1+ Year Workday customer support (preferably HCM or Financial Accounting) Prior work experience in Accounting, Billing, or Human Resources At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidateu2019s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Who We Are As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact. xa0 xa0 \' Koch is proud to be an equal opportunity workplace\' n ]

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