Support Specialist

Year    Hyderabad, Telangana, India

Job Description

Key Responsibilities:

  • Market Development
  • Initiate lead generation efforts in one new market and one existing market.
  • Customer & Channel Mapping
  • Identify potential customers across relevant sectors, industries, departments (e.g., Purchase, Level 3, Decision Makers).
  • Build a database of potential distributors and resellers.
  • Lead Generation Strategy Execution
  • Develop and implement comprehensive strategies to generate high-quality leads via:
  • Search engines (Google)
  • Social media platforms
  • Email marketing
  • Cold calling
  • Content marketing
  • Paid advertising
Events: seminars, webinars, exhibitions, etc.
Target Audience Research
  • Conduct detailed research to understand audience demographics, preferences, behaviors, and pain points.
  • Use insights to tailor campaigns and messaging.
Website & Landing Page Optimization
  • Collaborate with marketing and web development teams to enhance website content and landing pages.
  • Apply best practices for UX, conversion rate optimization, and lead capture forms.
Tool Proficiency
  • Utilize lead generation platforms such as:
  • Marketing automation software
  • CRM systems
  • Email marketing tools
  • Social media platforms
Analytics tools
Data-Driven Decision Making
  • Interpret campaign metrics and performance data to refine strategies.
Communication & Creativity
  • Strong written and verbal communication skills.
  • Ability to develop compelling content and offers.
  • Project management and organizational capabilities.
  • Focused on achieving lead generation targets and KPIs.
Milestones
  • Familiarization & Onboarding
  • Understand company products, services, target audience, and lead generation goals.
Review existing strategies, tools, and systems.
Research & Analysis
  • Study target audience demographics, interests, pain points, and online behavior.
  • Analyze competitor strategies and industry trends to identify opportunities.
Strategy Development
  • Create a lead generation strategy aligned with business goals.
  • Define KPIs and measurable targets.
Content Creation & Optimization
  • Collaborate with the marketing team to produce relevant content:
  • Blog posts, ebooks, landing pages, e-flyers, social media posts
  • Optimize content for SEO and user experience to enhance lead capture.
Requirements
Proven experience in customer support or as a client service representative.
Strong phone contact handling skills and active listening abilities.
Familiarity with CRM systems and practices.
Customer-oriented with the ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
A graduation degree is required; additional certifications are a plus.
Benefits
Competitive market standard salaries.
Comprehensive medical benefits.
Commute assistance.
Five-day working week.
Statutory benefits as per regulations.

Skills Required

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Job Detail

  • Job Id
    JD4690060
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year