Job Description

:

Kindly note that this position is on Job Band 11.

1) Job Purpose: Executive Inside Sales

To assist the sales team by coordinating with KAMs, Plant and Department Head and ensuring on time delivery of products to the customer.

2) Key Result Areas/Accountabilities

Key Result Areas/Accountabilities

Supporting Actions

Provide Sales support to Inside Sales Manager, Key Account Managers, Customers

Ensure to maintain and update sales and customer records

Publish the loading and dispatch plan for the month coordinating with all KAMs

Exhibit safety culture at all time

Support the Inside Sales Team for smooth workflow.

Identify the Gaps in the work process to make Process dependent rather than people dependent

Order Management

Loading the order and tracking the status of the order

Analyzing the material status with help of reports

Ensure to process the Performa Invoices & Quotations for new orders to Clients / Key Account Managers

Balancing between Customer requirement & Production Constraints

Order Review with Planning Team on urgencies for achieving Sales Targets

Daily monitoring of Stock levels for each customer and follow ups. Follow FIFO basis on dispatches to Customer with respect to PO.

Track & update the order status to clients/ KAMs through email / telecon.

On time Delivery

Order Acknowledgment & Providing lead time to Customers & KAMs

Support KAMS for On Time Delivery & Order Fulfillment

Negotiate and commit the dates as per the customer / KAM's requirements post discussion with PPC.

Ensure to arrange FGPI (Finished Goods Proforma Invoice) for the ready materials for the cash customers and follow up with KAM / customer for the same.

Liaise with the Logistics department to ensure timely deliveries.

Credit Management

Handing the Credit management for all Customers with close coordination with Finance in terms of Credit Limit & Credit Days. Escalation to management in case of High Credit Exposures

Handling Change Management with support document by coordinating with KAMS, Sales Director

Other Support Functions

Facilitate the customer visit to the factory with arrangement of transportation, accommodation & meetings

Implement 5S in office and sustain the same

MIS

Prepare monthly, quarterly and annual sales forecasts

Measure Customer Satisfaction Index on yearly basis with Gap analysis

MRM preparation for sales / business - Monthly

Prepare and maintain all the documents and records related to QMS and EMS requirements

Complete the WOC as per the EHS requirements