Job Description

Business Unit

Help Desk



Oracle Cerner is excited to hire a Support Operations Analyst with Cerner Support Services. As a Support operations Analyst, you will be responsible for managing user accounts, evaluating change & modification requests, and implementing electronic access for various clinical solutions and systems. This includes support of Enterprise Applications like Cerner's Millennium, Soarian, Pharmacy, GE Centricity, Active Directory, Microsoft Exchange, PeopleSoft, and many other applications. The role will require you to process end-user account requests in relation to service-level agreements while ensuring compliance with established policies and standards, you would serve as a liaison and interact with internal/external individuals & other work units at various levels, concerning technical and non-technical issues related to Cerner and third-party applications. You will also be expected to own and execute processes through appropriate system applications and troubleshoot client issues. Research and analysis of best practices is another scope of this role. You will also have the opportunity to work on projects to develop automation, improve operation stability, and develop process improvements

Org

Mgd Svcs - AMS

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Career Level

Entry Level/ Junior Professional

Company Overview

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

Org Unit

Global Services

Qualifications

Basic Qualifications: -

• At least 4 years of total combined related work experience and completed higher education.

• Bachelor's in engineering or master's in computer application.

Preferred Qualifications

• Around two years of experience with provisioning on Healthcare IT products & automating through Powershell, VB etc.
• Knowledge on MS Office products Word, Excel, Outlook, etc.
• Innovative, self-motivated, and able to interact with all levels of the organization.

Associate Type

Regular

Job Level

Operational 2

Working Environment

Onsite: No Relocation Assistance Offered

Job Function

Support Services & Operations

Government Job

NO

Working Environment Description

This position offers an Onsite working environment. Meaning you will primarily work in a Cerner office or client site. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Onsite