Job Description

Key Responsibilities:-

Respond to customer queries via email, chat, or ticketing systems.

Assist in troubleshooting software-related issues and escalate technical bugs to the development team.

Guide users through product features and provide basic product training or documentation.

Maintain detailed logs of issues and resolutions using support tools like Freshdesk, Zendesk, or Zoho Desk.

Collaborate with internal teams (Product, QA, Tech) to resolve complex issues.

Identify recurring issues and suggest improvements to enhance customer satisfaction.

Help with onboarding new clients or users when required.

Required Skills:-

Strong communication skills in English (verbal and written).

Basic understanding of IT systems or fintech platforms.

Problem-solving mindset and customer-first attitude.

Familiarity with support tools (e.g., ticketing systems, CRM, chat platforms) is a plus.

Ability to remain calm under pressure and multitask in a fast-paced environment.

Job Types: Fresher, Internship
Contract length: 3 months

Pay: ₹5,000.00 - ₹10,000.00 per month

Work Location: In person