Job Title
Software Engineer

Location
WFH

Primary Skills
SQL, Customer Support, Java

Department
Customer Excellence
About us: Service. Connected. Synchronized.
Syncron accelerates leading manufacturers and distributors to capitalize on the world\'s new service economy. We improve aftermarket business profitability, optimize working capital, increase customer loyalty, and enable our customer\xe2\x80\x99s ability to transition successfully to future service -driven business models. Our industry -leading investments, Syncron offers the first, innovative, customer -endorsed, and complete end -to -end intelligent Service Lifecycle Management solution portfolio. Syncron\xe2\x80\x99s offer encompasses leadership solutions such as: service parts inventory, price, equipment uptime, warranty, service contract, and field service management. Delivered on Syncron\xe2\x80\x99s Connected Service Experience (CSX) platform, our solutions offer our customers competitive differentiation through exceptional aftermarket service experiences, while simultaneously driving significant revenue and profit improvements into a manufacture or distributer\xe2\x80\x99s business. It is no secret that world\'s top brands trust Syncron, making it the largest privately-owned global leader in intelligent SLM SaaS solutions. For more information, visit syncron.com. About the team: These days it takes more than a great idea, some capital, and a ping-pong table to get a new business off the ground. Great customer service needs to be a part of your company DNA from day one. Why is customer service so important? Providing great customer service adds value to the product & also helps in generating more marketing and sales opportunities. So meeting your customers\xe2\x80\x99 satisfaction is paramount to keeping your business growing successfully. A happy Customer is the best source of advertisement!! Your responsibilities will include:
Technical Support Engineer is responsible for maintaining and supervising high transaction volume Java Enterprise Edition applications designed and developed by Syncron. The everyday routine includes handling customer cases reported and managed through the case management tool and providing pro-active supervision for the Syncron applications. The nature of the customer cases can be very broad, from a simple application functionality question to a complex technical or business inquiry requiring thorough understanding of both the application logic and the customer business to resolve it.

• Providing Technical and Business Support to our customers.
• Configuring Syncron\xe2\x80\x99s products to fulfil customer\xe2\x80\x99s needs.
• Gathering, analysing, and documenting customer requirements.
• Identifying and reporting enhancement ideas and bugs and channel feedback from the customers.
• Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.
• Providing fault isolation and root cause analysis for technical issues.
• Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps.
• Providing configurations, troubleshooting, and best practices to customers.
• Ensuring that SLAs are strictly adhered to.

What we expect:

• Excellent English skills, both verbal and written.
• Strong troubleshooting and problem-solving skills.
• 2 to 4.5 years of Experience in SQL (preferred: PostgreSQL), Java, basic XML, data formats, data transmission technologies knowledge.
• Bachelor\xe2\x80\x99s degree in Computer Science or another equivalent field.

The icing on the cake

• Experience with tools such as Docker, Jenkins, and history of working with AWS hosted applications.
• Business knowledge of SCM
• Knowledge of Java Enterprise Edition solutions or other objective programming language
• Efficient reading of Java source code and experience with bug-fixing.
• Practical experience in Eclipse or a similar development platform.
• Experience with version control systems (git)