Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins!!

Our Great Opportunity !

The Support Engineer is working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. The support Engineer has product/domain, and/or solutions knowledge and/or customer networks knowledge as well as knowledge of technology evolution of product/domain. In case additional services are contracted with the customer the Support engineer will also handle e.g., Pre-emptive and Software Update handling. Related to Problem Management, he is responsible for the implementation of preventive actions and reporting results of implementation.

You will:

• Handle and resolve Customer issues
• Provide dedicated support
• Deliver results & meet customer expectations
• Handle Software Update Management (SUM)
• Handle Customers and internal Stakeholders from Technical perspective
• Work with team with varied strengths

To be successful in the role you must have:

Education Qualification & Years of Experience

• Education: BE/B Tech or equivalent
• Min years of experience: 8+ Years

Skill Experience

• 
  Working in a virtual Environment is must. Should have good exposure to working with
• Routers – R6k, SSR, Juniper and Cisco
• Switches – Extreme, NRU/SDI etc.
• Firewall – F5, A10, Juniper etc.
• DNS – F5, Ericsson etc.
• An exceptional fixing skill is required to tackle the customer issues without raising to the next level for competence units
• Should able do tracing and sophisticated logs' analysis for Cloud Nodes
• Exposure to any of the following Cloud Core applications/environment is desired
• Openstack/Kubernetes
• Packet Core Control - MME/AMF/SMF/PCC
• Packet Gateway – EPG/SGw/PG
• Policy Controller - SAPC/CCPC
• CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)IMS
• Strong technical foresight should be exhibited when dealing with sophisticated customer issues.
• Should have worked in a telecom support function earlier
• Past experience with Ericsson will be preferred
• Good knowledge of 3GPP in Cloud area

What's in it for you?
“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
What happens next once you apply?
Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.