Job Description

Position Summary The role of theApplication Support Engineer, PeopleSoft is to provide exceptional support for mission-critical PeopleSoft applications as part of our global Application Managed Services support team. The position has the responsibility for - . Support the Student Administration module and its related interfaces of the PeopleSoft Campus Solutions for the University . Involve in the support and maintenance of the above mentioned modules by performing analysis, problem solving, debugging, testing and deployment . Involve in the development of new changes for the student system and Student Portal developed in Campus Solutions 9.2 and PeopleSoft Interaction Hub 9.2 by performing activities such as conducting business process analysis, requirement gathering, design, development and deployment to meet the growing needs of the University Essential Duties &Responsibilities . Work with users to on the Enterprise Peoplesoft Student Admin module of Peoplesoft Campus Solutions.This includes conducting feasibility study, requirements/ functional gathering, development/deployment, data conversion/ mapping testing and technical support. . Involved in the support and maintenance of the above mentioned modules by ensuring that the issues and support meet the agreed service levels . Assist in the development of new changes by working with users to identify/understand requirements, design, develop and deploy the solutions based on the standards, procedures and policies set by the University . Perform SQL queries and use data base tools to examine table structures, indexes, and other database objects with minimal guidance, meant for consumption of other BI platforms . Document business user processes and create specifications for coding systems or programs including the data sources to be utilized . Perform functional testing and coordinate full system testing with users to ensure results meet program specifications . Write program documentation describing program logic and steps required to develop projects . Perform configuration changes to address application security considerations . Evaluate complex customer issues using methodical troubleshooting based on expert knowledge ofPeopleSoftapplications functionality . Develop an action plan to resolve issues, either directly or through promotion to our Product Support Team (L4) . Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting . Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-qualitycustomer experience . Replicate reportedissues as needed for troubleshooting . Provide new or modified application configuration to resolve incidents . Advise end users and junior coworkers on application functionality and capabilities . Recommend changes to training based on incident volumes and trends . Design and document new or modified existing reports (BI Publisher, Crystal, etc.), trees, workflow, interfaces, pages, etc. . Thoroughly document change requests, test results, and approvals . Develop test scripts for new/changed application capabilities . Be a pro-active contributor to a support organization which isrunning 24x7x365, this will require the ability to work flexible hours,including evenings, weekends and holidays and monitoring email regularlyoutside standard business hours . Collaborate with team members in a virtual team environment toextend field experience to different client situations . Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Location . Hyderabad / Bangalore Education . Bachelor\'s in Business Administration, Computer Science or other related field, or equivalent work experience Experience . 3+ years relevant hands-on experience as a consultant or production support provider, specifically in PeopleSoft Campus Solution with specialization in Stident Administration. . A track record of successful roles in several PeopleSoft implementation or upgrade projects, or as a production support provider . Deep working knowledge and understanding of support business processes Skills . Broad expertise in PeopleSoft Student Administration of Peoplesoft Campus Solutions . . Strong verbal and written communication skills, with the ability to tactfully resolve conflict . Ability to be persuasive and influence customer relationships in a positive direction . Strong grasp of PeopleSoft principles, with skills transferable across the Supply Chain suite . Ability to multitask, managing competing priorities and administrative tasks . Strong English communication skills (verbal and written) . French language communication skills (verbal and written) Desired Qualifications . Exceptional ability to maintain strong peer relationships, gaining trust and confidence from all levels within the organization . Well-developed presentation and communication skills . Foster a collaborative, supportive, and &quotteam first\' work style . Ability to accept change, and scale appropriately with a rapidly growing business . Ethical, with highest standards of integrity and accountability Additional Duties & Responsibilities . This position is required to support clients in specific business hours

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