Job Description

Overview:
TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
Job Title: Support Engineer III
Location: Bangalore
Duration: 8 Months
Job Type: Contract
Work Type: Onsite
:
The Key Responsibilities:

• Key job responsibilities
• Incident Management
• Stake Holder Communications
• Builder Mindset

We are looking for a passionate, hard-working, and talented Call Leader who wants to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team.
As a member of OCC you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up.
This is an opportunity to contribute and build a support and process model which will impact the client at a global level.
You'll be surrounded by people who are wickedly smart and believe that world class service is critical to customer happiness.
Leadership Principles

• customer obsession,
• Bias for action,
• Deliver results,
• Invent & Simplify

Mandatory Requirements:

• 2+ years in Global Incident Management
• 2+ years of Problem Management experience
• 3+ years' experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments.
• Experience supporting Field IT and Operation Partners in resolving and communicating high-severity problem impacts, defining root cause, and driving tasks to remove future risk.
• Experience communicating cross-functionally and across all management levels.
• Experience with project management
• Good Exposure towards ticketing tools and integration
• Technical experience in one or more IT-related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
• Some experience in one or more of the following: Working in a Linux/Unix environment. Possess Scripting skills or have desire to learn them; specifically, Python, Perl, or Shell.
• Detail oriented, excellent analytical skills, and a strong team player who works well with an immediate and extended team and consistently puts the team above oneself.
• Ability to work in and keep up with a fast-moving environment via effective prioritization and time management. Experience working in virtualized enterprise networking environments.

Desired Skills:

• 5+ years in Global Incident Management
• 5+ years of Problem Management experience
• 5+ years' experience in a network focused hands-on technical role working with IP routing protocols/technologies and platforms in large scale data center and/or WAN network environments.
• High Degree of ownership in all matters within IT infrastructure and root cause analysis
• Experience in high-severity triage, escalations and issue management
• Experience in Ticketing tools and its functions
• Thorough understanding TCP/IP networking, IP routing, Server Load Balancing, Network Security architecture and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.
• Experience with one or more of the following: router, server load balancer, and firewall vendor platforms: Cisco or Juniper.
• Experience in one or more of the following: Working in a Linux/Unix environment. Possess Scripting skills or have desire to learn them; specifically, Python, Perl, or Shell.
• Demonstrated problem solving ability
• Superior technical aptitude
• Proven ability to manage complex tasks
• Strong analytical skills

Education or Certification:

• Good to have Networking, ITIL, Scripting

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Skills Required