About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union\xe2\x80\x99s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Union\xe2\x80\x99s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group\xe2\x80\x99s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group\'s performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business line/Function: Corporate and Institutional Banking (CIB) \xe2\x80\x93 OFFERS CAPITAL MARKETS, SECURITIES SERVICES, AND Advisory and financing SOLUTIONS. BNP Paribas CIB is designed to serve corporate and Institutional clients across our three regions \xe2\x80\x93 EMEA, APAC, and the Americas One of the Domains in CIB ITO Production is Production Enablement: responsible to lead CIB ITO Production transformation projects, to provide a procedural framework for Production activities and monitor the quality of our data and referential. Functions of Production Enablement are:

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  Design, build, onboarding and management of the CIB ITO DevSecOps toolchain
  Design, build, onboarding, and management of testing, discovery, monitoring, observability and scheduling services.
  Crisis & Command Center, providing incident management services and automation for support and reporting activities within the Global Support Services team.

This position is the Scheduling team under Production enablement factories which provides maintenance and support for scheduling tools like Autosys and Dollar Universe. Job Title: Support Analyst Date: 15-Feb-2024 Department: CIB IT Production Location: Business Line / Function: CIB Production Enablement Reports to: (Direct) Grade: (if applicable) (Functional) Number of Direct Reports: Directorship / Registration: NA

POSITION PURPOSE

The individual will be responsible for production/functional support of scheduling tools like Autosys and Univiewer, and should be particularly well versed in troubleshooting, maintaining, and supporting complex application systems by following accepted best practices for high availability. The person should dhave good communication to work with the users and stakeholders. Responsibilities

DIRECT RESPONSIBILITIES

• Manage, upgrade and support the production applications (AutoSys/Dollar U)

• Provide high quality, efficient functional support services to business users while adhering to support standards, as determined by support management.

• Continuously and proactively improve support services where possible.

• Incident Management and reporting, in close conjunction with stakeholders & with the infrastructure teams (System, DB, Networks).

CONTRIBUTING RESPONSIBILITIES

• Root cause analysis an Upgrade/Management of the Applications.

• Capacity Management

• Performance Management

• Long term solution for problems

• Identify service improvements and drive automation

TECHNICAL & BEHAVIORAL COMPETENCIES

• Scheduling tool Knowledge (Autosys/Dollar U preferred)

• Troubleshooting skills

• Windows/Linus

• DB knowledge

• ITIL concepts

• Good communication skills

• Team player

SPECIFIC QUALIFICATIONS (IF REQUIRED)

Skills Referential Behavioural Skills: (Please select up to 4 skills) Ability to collaborate / Teamwork Attention to detail / rigor Client focused Communication skills - oral & written Transversal Skills: (Please select up to 5 skills) Ability to develop and leverage networks Ability to develop and adapt a process Choose an item. Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 3 years Other/Specific Qualifications (if required)

NA