Job Description

About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union\xe2\x80\x99s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.About BNP Paribas Group:BNP Paribas is the European Union\xe2\x80\x99s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group\xe2\x80\x99s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group\'s performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.About Business line/Function:We deliver products, inspired by our users\xe2\x80\x99 through multiple digital experience. We deliver to the Business value added faster services and in secure environment.Job Title:Senior Support AnalystDate:12-Jan-2024Department:CIB IT ProductionLocation:Mumbai/ChennaiBusiness Line / Function:SSC Recon APSReports to:(Direct)Grade:(if applicable)(Functional)Number of Direct Reports:Directorship / Registration:NAPosition PurposeThis production support position is to ensure that the Intellimatch production application is supported and maintained and all issues/incidents are timely resolved.ResponsibilitiesDirect Responsibilities

• Efficient in application (from Intellimatch 19.4 and above)
• Fix issues arising from migration and help with IT and user queries.
• In charge of the user issues and requirements processing (access & connections, data distribution issues, queries and extractions needs)
• End user functional support
• Analyze and fix issues raised by clients (Operations/Finance)
• Ensure internal and external communication about the incidents/ service requests/ changes impacting the application landscape
• Monitor End to End execution
• Propose improvements related to the support activity (including but not limited to batch performance, change management, service requests & production incidents)
• Log Issues and Resolution processes.

Contributing Responsibilities\xc2\xb7 To be able to conduct trainings within the team.Understand Incident, Problem and Change Management.Technical & Behavioral CompetenciesTechnical Competencies :Primary:

• Knowledge of Intellimatch 19.4/higher versions

\xc2\xb7 Upgrade/migrate INM application to latest OS and SQL with supporting ETL elements.

• SQL (requests (insert, update, delete), joins, stored procedures, indexes, views)
• Knowledge of software development lifecycle (SDLC) activities
• Knowledge on Crystal Report

Secondary:

• Knowledge on any ETL tool

Behavioral Competencies:\xc2\xb7 Must be able to work closely with end users and developers\xc2\xb7 Effective Communication, Rigor, Method, Autonomy, Patience.

• Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

Specific Qualifications (if required)Skills ReferentialBehavioural Skills: (Please select up to 4 skills)Ability to deliver / Results drivenAbility to collaborate / TeamworkAttention to detail / rigorCommunication skills - oral & writtenTransversal Skills: (Please select up to 5 skills)Analytical AbilityAbility to anticipate business / strategic evolutionAbility to understand, explain and support changeAbility to set up relevant performance indicatorsAbility to manage / facilitate a meeting, seminar, committee, training\xe2\x80\xa6Education Level:Bachelor Degree or equivalentExperience LevelAt least 5 yearsOther/Specific Qualifications (if required)QualificationsAbout BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union\xe2\x80\x99s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.About BNP Paribas Group:BNP Paribas is the European Union\xe2\x80\x99s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group\xe2\x80\x99s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group\'s performance and stabilityCommitment to Diversity and InclusionAt BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.About Business line/Function:We deliver products, inspired by our users\xe2\x80\x99 through multiple digital experience. We deliver to the Business value added faster services and in secure environment.Job Title:Senior Support AnalystDate:12-Jan-2024Department:CIB IT ProductionLocation:Mumbai/ChennaiBusiness Line / Function:SSC Recon APSReports to:(Direct)Grade:(if applicable)(Functional)Number of Direct Reports:Directorship / Registration:NAPosition PurposeThis production support position is to ensure that the Intellimatch production application is supported and maintained and all issues/incidents are timely resolved.ResponsibilitiesDirect Responsibilities

• Efficient in application (from Intellimatch 19.4 and above)
• Fix issues arising from migration and help with IT and user queries.
• In charge of the user issues and requirements processing (access & connections, data distribution issues, queries and extractions needs)
• End user functional support
• Analyze and fix issues raised by clients (Operations/Finance)
• Ensure internal and external communication about the incidents/ service requests/ changes impacting the application landscape
• Monitor End to End execution
• Propose improvements related to the support activity (including but not limited to batch performance, change management, service requests & production incidents)
• Log Issues and Resolution processes.

Contributing Responsibilities\xc2\xb7 To be able to conduct trainings within the team.Understand Incident, Problem and Change Management.Technical & Behavioral CompetenciesTechnical Competencies :Primary:

• Knowledge of Intellimatch 19.4/higher versions

\xc2\xb7 Upgrade/migrate INM application to latest OS and SQL with supporting ETL elements.

• SQL (requests (insert, update, delete), joins, stored procedures, indexes, views)
• Knowledge of software development lifecycle (SDLC) activities
• Knowledge on Crystal Report

Secondary:

• Knowledge on any ETL tool

Behavioral Competencies:\xc2\xb7 Must be able to work closely with end users and developers\xc2\xb7 Effective Communication, Rigor, Method, Autonomy, Patience.

• Reactivity & Ability to understand problems and situations and to draw out logical conclusions.

Specific Qualifications (if required)Skills ReferentialBehavioural Skills: (Please select up to 4 skills)Ability to deliver / Results drivenAbility to collaborate / TeamworkAttention to detail / rigorCommunication skills - oral & writtenTransversal Skills: (Please select up to 5 skills)Analytical AbilityAbility to anticipate business / strategic evolutionAbility to understand, explain and support changeAbility to set up relevant performance indicatorsAbility to manage / facilitate a meeting, seminar, committee, training\xe2\x80\xa6Education Level:Bachelor Degree or equivalentExperience LevelAt least 5 yearsOther/Specific Qualifications (if required)

BNP Paribas