Job Description

We are looking for the right people \xe2\x80\x94 people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world\xe2\x80\x99s largest providers of products and services to the global energy industry.

Under general supervision, provides remote technical support services to external and internal users of Landmark environment and applications on routine to advanced issues via telephone, email, and electronic channels while adhering to Customer Support operational processes and best practices. Resolves end user\'s service requests by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user\'s workflow, understanding how the software is functioning and proposing solutions that allow the end user to achieve their objectives. Service requests involve any questions regarding standard installations, configuration, data formatting and application functionality/workflows. Escalates more complex or novel issues to higher level Support Analysts as needed. The nature of the support services provided requires knowledge of the domain science and of multiple software applications used within that domain. Knowledge of domain software applications is acquired through structured training, self-guided learning and previous experience (e.g., as a Support Analyst I). Requires an undergraduate degree and a minimum of 2 years\' experience. Concentration in geoscience, engineering, or computer science is preferred.

Job Title: Support Analyst II

Key Responsibilities/Accountabilities:

The iEnergy Support Engineer should be familiar and be able to administer cloud environments, in particular AWS and Azure. General familiarity with services provided by these cloud providers. The candidate should also be familiar with VMWare, in particular Horizon and vSphere. The candidate is expected to be comfortable in Windows and well as Linux environments and have knowledge of Active Directory and its functionality. Experience with customer facing is a definite plus.

Basic Qualifications:

• General database administration experience

• Monitoring tools

• Networks and networking. Basic knowledge is expected.

• Experience working with containers and orchestration tools like Kubernetes

Total Years of Experience:

5 years

Desired/Preferred Expertise:

Looking for strong AWS portal and Active directory experience. To be able to quickly jump into customer environment and troubleshoot performance issues. Also VMware experience would be very attractive.

Characteristics:

Ambitious and high energy person with good communication skills. Be able to have conversations with customers to find out what the real problems are so they can solve them quickly.

Location:

India, Bangalore

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

6th Floor, Hibiscus Tower 2 Bu, Bangalore, , 560103, India

Job Details

Requisition Number: 138068
Experience Level: Entry-Level
Job Family: Support Services
Product Service Line: Landmark Software & Services
Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information
Compensation is competitive and commensurate with experience.

Halliburton