Job Description

Business Unit

Help Desk



We are excited to hire a Support Analyst at Oracle Cerner. As a Support Analyst , you would be responsible to serve as the first line investigate and resolve client problems received via phone, ticket or other electronic means and will recognize when to escalate issues by using applicable monitoring and troubleshooting tools. You will provide exceptional customer service in person, via phone and email, as appropriate and will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will research and use a knowledge base of information to quickly understand and diagnose issues and adhere to policies and procedures including HIPAA, PECA, CHIA, and client notification requirements.

Org

Mgd Svcs - AMS

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Career Level

Entry Level/ Junior Professional

Company Overview

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people\'s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner\'s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

Org Unit

Global Services

Qualifications

Basic Qualifications:

• At least 4 years of Total combined related work experience and completed higher education, including:

• Bachelor\'s degree Computer Science, Computer Engineering, Software Engineering, Computer Information Systems, Information Technology, Information Systems.

Preferred Qualifications

• At least 1 year of Experience with Customer support / Client support
• Should have experience with IT technical support, Technical Support, Troubleshooting, Software Installation, Windows, Microsoft Office, Networking, Active Directory, Global Call Center
• Good communication (verbal & written)
• Willing to work in Night Shift (5.30pm to 2.30am / 6.30pm to 3.30am)

Associate Type

Regular

Job Level

Operational 2

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

Job Function

Support Services & Operations

Government Job

NO

Working Environment Description

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

Cerner