Job Description

About Intugine Technologies: Intugine Technologies is a Bangalore based IoT company started in 2013 within the walls of IIT Kharagpur. The company launched itself with a smart ring called Nimble. The company now aims to revolutionize the logistics sector of India, which is still at its nascent stage as compared to its foreign counterparts.
Intugine Technologies is already leaving an impact in the logistics sector by working with 100+ Enterprises including Ultratech Cement, Philips, and Mahindra Logistics.
Our team comprises ambitious, reliable and witty people who love to play around; while getting the job done. We are looking for smart and adventurous people who relish an opportunity to solve intricate problems.If you want to make an impact with your work, then Intugine is the right place for you !!Position: We are looking for a person who is capable of handling and maintaining relationships with the clients as well as providing technical support to the company's products.About the role - The Control Tower Executive plays a pivotal role in the business and carries a high level of responsibility. He/she interacts directly with customers, internal stakeholders and provides end-to-end support such as reporting, technical support, analysis, stakeholder coordination, monitoring performance, KPIs etc etcResponsibilities -

• Control Tower is a central (Pan India) monitoring unit functioning within the supply chain operations of Enterprise Customers and will be located in Bangalore.

• As Control Tower Executive you will be responsible for monitoring the transport supply chain operations of Intugine's top customer.

• Professionals in this role not only need to ensure smooth and timely monitoring of the transport supply chain across various locations but also need to help in providing un- parallel delivery experience to the customers by coordinating with them for document reconciliation.

• Support the Operations team by providing visibility and insights by setting up process adherence checks and publishing metrics.

• Co- ordinate for all exceptions with Operations and Client and resolve them on a regular basis.

• Conduct complete RCA on issues raised by customers and publish reports to customers.

• Co- ordinate with Account Managers and Customer Success Team and resolve customer escalations.

• Ensure on- time vehicle reporting by coordinating with all the stakeholders like transporters, drivers.

• Work with a capacity team to ensure ad hoc requests are met to safeguard customer interest.

• Work with on-board vendors to resolve all driver related issues faced on the ground.

An ideal candidate for this role is someone who has -

• Ability to perform multiple tasks, adjust quickly in short time frame with limited direct supervision

• Ability to create reports with others and build a team environment.

• Ability to work flexible hours if necessary (all shifts)

• Strong written and verbal communication, organizational, motivational and time management skills

• Excellent Facilitation skills

• Should be well versed with Excel, powerpoint presentation

Perks at Intugine:

• Health Coverage

• Stock Options

• Paid Time off

• Generous Parental Leave

• Education assistance

• Online learning allowances

• Career progression and Professional Development Benefits

• Flat Hierarchy

• Bi-annual Appraisal

Job Type: Full-timeSalary: ?200,000.00 - ?400,000.00 per yearJadwal:

• Monday to Friday
• Morning shift

Tunjangan:

• Food provided
• Health insurance
• Work from home

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• hindi (Preferred)

Speak with the employer
+91 9876654321