Supplier Helpdesk Analyst

Year Chennai, Tamil Nadu, India

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Good oral and written communication with ability to communicate in neutral accent and fluency in English language
Knowledge on basic email and call etiquettes
Orientation towards customer satisfaction
Basic accounting knowledge and ability to understand impact to financials
Basic knowledge on MS Office Tools
Ability to prioritize, work independently, and plan assignments concurrently
Good interpersonal skills - develop a connect with work partners on/off location
Quick adaptability, flexibility and holding short learning curve
Foreign language German / French (B2 level completion) is an added advantage (not mandatory)

B.Com / BBA / BCA / BBM / M.Com with 1-3 years of experience

Handling supplier calls & emails \xe2\x80\x93 by following the etiquettes appropriately
Perform deep dive analysis for all queries in emails / calls / tickets and provide complete resolution
Work closely with operating teams if there is a delay in processing payment
Daily reporting of count/ status of calls & emails handled
Collate metrics and publish to management on a regular basis
Provide timely documentations and accurate test results for automation initiatives as and when required
Support supplier trainings on EPayables and Chatbot digital tools
Improve digital tools utilization by suppliers and aim towards email reduction
Coordinate within the team for completing common objectives

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