To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place. Salesforce Commerce Cloud is a leading provider of software-as-a-service (SaaS) ecommerce solutions that enable companies to easily design, implement and manage their own customised ecommerce sites, including websites, mobile applications and other digital storefronts. Customers use our highly scalable and integrated Commerce Cloud platform to more easily launch and manage multiple ecommerce sites, initiate marketing campaigns more quickly, and improve ecommerce traffic. Salesforce Commerce Cloud is seeking a Success Guide to join the Salesforce Commerce Cloud Team. This position is for someone who is highly motivated, self- directed, has a desire to work on a cloud based eCommerce platform and a passion for Customer Success. The role of the Success Guide is crucial in helping to grow value and improve adoption for the Commerce Cloud portfolio in addition to helping customers and partners overcome technical challenges, and provide hands-on troubleshooting, debugging, feature explanation, and best practice guidance. Success Guides provide the right recommendation at the right time, enabling customer value realization at scale.
We operate 24x7 which can involve working during one of the below shifts (not limited to shift timing can change) -
AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST
EMEA hours \xe2\x80\x93 12:00 PM/1 PM/2PM IST onwards, depending on Daylight Savings Time Work hours can change depending on Business requirements Responsibilities
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