Job Description

about the role Maintain equipment based on SOP\'s and ensure immediate escalation to competent authority in order to ensure uptimes. Key Spoc for . Top & Major Incident , . Problem , . Change & Operation Project Management . Patch & Release Management . Capacity Management . Knowledge management (KEDB) . Design Documentation and Reporting . Getting resolution from Third parties, Vendors and suppliers for fault Effective handling of Technical Escalations Ensure Service Delivery as per agreed SOW / SLA Troubleshoot High Severity incidents, problem & provide proper RFO/ RCA Root cause analysis and Preventive maintenance Participate in Change management , assess Risk and Impact Mentor & Hand hold L1/L2 Teams and enhance their performance Take initiatives in learning, certifications & evaluating Upcomming Technology & Tools MIS customer report preparation on technology part Work & Drive OEM for the escalated tickets Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session Building team and making L1 self-sufficient for handle repeated faults Experience of working in ITIL driven environment is a must. about you 8-10 years relevant exp. 3-4-Years of Level 2/3 24X7 Operatoions support Excellent knowledge in Active directory forest and multiple domain trusts and Windows clustering Good knowledge in Powershell, GPO maintenance, DFS servers and Antivirus software, DNS & DHCP Good Knowledge & experience on Back-up, Restore technologies and OS dependencies Hands-On Experience in Installation, configuration & Troubleshooting with vSphere and ESX/ESXi servers versions 4.x / 5.x / 6.x , virtualisation related products and disaster recovery concepts 5-6 Experience in VMware Administration (ESX / VMware / VSphere / Vcenter / Vmotion/ Vrealize) Designing Implementation and Administration of Vsphere ESX ESXi enviornments Strong understanding of storage concepts, and proven ability to troubleshoot network related problems. Excellent debugging and problem analysis skills , additional information ITIL Certification is a must. Graduate/ Diploma in either electronics or Telecom MCSE 2008 / 2012 & VCP - 6.5 DCV Certified ITILv3 Foundation - Preferred CCNA certification would be an advantage Excellent Knowledge of storage technologies ( SAN/NAS) department International Zone L\'ambition d\'Orange Business est de devenir l\'int grateur r seaux et num rique de r f rence en Europe, en nous appuyant sur nos forces autour des solutions de connectivit nouvelle g n ration, du cloud et de la cybers curit . Nos 30 000 femmes et hommes pr sents dans 65 pays, dont chaque voix compte, sont tous anim s par la m me d termination et le m me esprit d\' quipe, pour construire les solutions digitales d\'aujourd\'hui et de demain et cr er un impact positif pour nos clients, pour leurs salari s et pour la plan te. Nous offrons des opportunit s passionnantes gr ce des projets innovants dans la data et le digital, le cloud, l\'IA, la cybers curit , l\'IoT, ou encore le digital workspace etle big data. Venez vivre cette aventure avec nous!

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