Job Description

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A Student Success Specialist is responsible for ensuring a smooth transition and a uniform journey of MyCaptain learners from the Program Team to the Training and Placement Division. The candidate shall play a pivotal role in managing each learner with placement preparation and placement processing. Data Tracking, scheduling and follow up will be the key focus.

Responsibilities:

• Regularly interact with students from various batches on as 1:1 during the placement process
• Share their performance data and constantly motivate them to work on gap areas.
• Motivate the performing students to do better, Understand and identify the root cause and improvement areas of students who requires to perform better, empathize with them and execute individual performance plan
• Work internally with program and placement teams to address student concerns and ensure they are closed on time.
• Conduct periodic student satisfaction surveys and own execution of improvement actions.
• Handle student escalations in a professional manner by bringing them to closure promptly.
• Ensure placement conversions are improved across batches by improving student activity completion in terms of attendance, assignments and projects
• Schedule and Conduct Placement interviews for the students with data integrity and record feedback
• Optimizing the database for learners in order to have a smooth mapping process
• Optimizing the placement process by reducing the overall TAT
• Effective negotiation of key offers made by clients to the learners

• Excellent background in People Skills
• Excellent written and oral communication skills
• Dynamic and go-getter mentality to get things done on time
• Ability to motivate students by building engagement and trust
• Handle daily activities of student co-ordinators and ensure day-to-day student support activities are handled on time.
• Previous experience in handling students in Academia / Counseling / Recruitment industry would be a plus
• Proficiency in usage of various office applications is a MUST (Word, Excel, PowerPoint)