Job Description

Key Responsibilities:1. Sales & Business Development

Drive store sales to achieve or exceed targets (revenue, conversion, average transaction value). Analyze sales trends and client behavior to inform strategies. Lead clienteling efforts and build strong relationships with VIP customers.

2. Customer Experience

Deliver exceptional, personalized service in line with the brand's standards. Ensure the sales team is well-trained on styling, collection knowledge, and client interaction. Resolve customer issues or complaints in a professional and brand-appropriate manner.

3. Team Leadership & Management

Recruit, train, motivate, and develop the in-store team. Conduct regular performance reviews, provide feedback, and support growth. Schedule staff shifts to ensure optimal coverage and productivity.

4. Store Operations

Oversee daily operations including opening/closing procedures, cash handling, and stock management. Ensure visual merchandising aligns with brand guidelines and seasonal campaigns. Maintain store cleanliness, organization, and ambiance to reflect the designer brand identity.

5. Inventory & Stock Management

Monitor stock levels, reorders, and transfers to maintain product availability. Coordinate with the buying or merchandising team on product feedback and customer demand. Conduct regular stock checks and ensure accurate inventory reporting.

6. Brand Representation & Events

Act as a brand ambassador, upholding and promoting the image and values of the designer label. Support or organize in-store events, trunk shows, or VIP previews in collaboration with marketing.

Qualifications:

Bachelor's degree in Fashion, Business, or related field (preferred). 10+ years of experience in luxury or premium fashion retail, with at least 1-2 years in a leadership role. Strong understanding of high-end customer expectations and fashion trends. Excellent communication, leadership, and interpersonal skills. Proficient in POS systems, MS Office, and reporting tools. Passion for fashion, styling, and luxury retail.
Job Types: Full-time, Permanent

Pay: ?12,658.14 - ?46,847.03 per month

Benefits:

Cell phone reimbursement
Work Location: In person