Job Description

From 2 to 7 year(s) of experience
₹ Not Disclosed by Recruiter

Bangalore/Bengaluru

Roles and Responsibilities A Store Manager at the company is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively by implementing the standard operating procedures.
Meeting sales goals by training, motivating, mentoring and providing feedback to store staff. Drive high levels of customers service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, selling procedures and after sale services
He/she drives the store towards achieving all assigned metrics such as customer satisfaction, sales, inventory management, conversion, attrition and team satisfaction. Responsibilities Area Activities expected to be performed by a Company Store Manager Customer focus Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that the Company associates also treat Customer Satisfaction as a priority
Exploring the underlying reasons for recurring customer problems and going the extra mile to find solutions for the same Dealing with customer service issues such as queries and complaints at store level and ensure this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving Sales Performance Driving the sales of the respective store to meet the allotted periodic targets by allocating the targets to the staff wisely
Cultivating a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring field team to drive for results Assessing field capability and establish performance priorities at group level People development Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Assessing the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds
Ensuring availability of required merchandise and services Conducting physical verification of inventory on regular intervals
Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Company Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their grievances are resolved
Ensuring that eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other pertinent issues Scheduling the teams shift timings to meet the stores business needs and demands
Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining Company standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly.
Ensuring the security of all Company equipment and ensure there is no shortage of stock units or damage in the store. Personal attributes & competencies Minimum qualification: Graduate
Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best
Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear articulation and active listening skills
Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role:Customer Service Salary: Not Disclosed by Recruiter Industry:Retail Functional Area:Customer Success, Service & Operations Role Category:Customer Success, Service & Operations - Other Employment Type:Full Time, Permanent
Key Skills
inventory managerstore salesstore managerretail salesmerchandising
Education UG:Any Graduate PG:Any Postgraduate

Company Profile

SKYWINGS ADVISORS PRIVATE LIMITED
Recruitment firm
Company Info


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Contact Details\+

Recruiter Name:Sakshi Contact Company:SKYWINGS ADVISORS PRIVATE LIMITED Telephone:9759214475 Email:skywingsadvisors14@gmail.com Website:http://www.assuredjob.com