Job Description

From 1 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

Bangalore Rural, Bangalore/Bengaluru

Roles and Responsibilities JD as given below:-

1. A Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively by implementing the standard operating procedures. Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.

2. Drive high levels of customers service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, selling procedures and after sale services


3. He/she drives the store towards achieving all assigned metrics such as customer satisfaction, sales, inventory management, conversion, attrition and team satisfaction. Responsibilities Area Activities expected to be performed by Store Manager Customer focus.

4. Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that associates also treat Customer Satisfaction as a priority.

5. Ensuring availability of required merchandise and services Conducting physical verification of inventory on regular intervals.

6.Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Customer Supervision.

7. Ensuring that all store employees, including the Optometrist, are taken care of and their grievances are resolved Ensuring that eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other pertinent issues Scheduling the teams shift timings to meet the stores business needs and demands


8. Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly.

9.Ensuring the security of all equipment and ensure there is no shortage of stock units or damage in the store. Personal attributes & competencies.

Minimum qualification: Graduate
Ability to act as a link between strategy and execution Ability to develop and inspire people to achieve their best Ability to build rapport and trusting relationships Ability to understand stated and unstated needs of the customer and offer solutions Clear articulation and active listening skills

Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority




Role:Customer Success Manager Salary: Not Disclosed by Recruiter Industry:Retail Functional Area:Customer Success, Service & Operations Role Category:Customer Success Employment Type:Full Time, Permanent
Key Skills
Retail Salesteam managementcustomer serviceteam handlingcustomer orientationStore Managementcustomer handlinginventory management
Education UG:Any Graduate

Company Profile

SKYWINGS ADVISORS PRIVATE LIMITED
Recruitment firm
Company Info


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Contact Details\+

Recruiter Name:Nidhi Contact Company:SKYWINGS ADVISORS PRIVATE LIMITED Telephone:9759215059 Website:http://www.assuredjob.com