Job Description

:Job PurposeTo deliver revenues and provide best-in-class customer service to promote sales in Bangalore and contribute to business growth while ensuring that the practices are in alignment with organizational goals. To motivate sales team of the Bangalore store and manage all store operations as per company guidelines.Job Context & Major ChallengesJob Context: Linen Club has evolved into a prominent brand in the domestic linen fabric market with a market share of 70%, a leadership position it has been able to sustain over the years. In this context, the regional presence of retail managers who can find new franchisees and investigate improving pure play retailing aspects is important.Job Challenges:

• To align and improve uniformity in different stores while maintaining the custom practices to serve the local customers as the system is driven by independent sales operation in each store.

Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters)
KRA1 Monthly Sales Target Plan and ensure achievement of day wise target split

• Manage sales by optimal staff allocation and handle store operations through daily monitoring
• Balance to go plan and maintain retail KPI tracking
• Oversee inputs given by store sales teams to drive walk-ins and achieve higher % conversions
• Promote tailoring revenues and consistently provide superior shopping experience

KRA2 Store Operations & SOP Adherence Manage all aspects of store operations as per guidelines and score high in retail audits and mystery shopping programs
KRA3 Inventory Management Maintain optimum and relevant stock levels

• Ensure regular and timely replenishment/refill orders and reverse logistics to always deliver freshness to consumers

KRA4 Cash Management Ensure daily cash deposit and collection reconciliation

• Prepare and share daily collection to MIS and other reports as required

KRA5 POS, CRM & Reports Ensure 100% billing on POS and ensure compliance on POS & CRM software

• Prepare and share reports as per the set frequency

KRA6 Tailoring Services Ensure tailoring services as per SOP at all times and maintain quality and timelines
KRA7 Product Display & VM Ensure VM guideline is followed daily and festive VM plans are executed as per specific guidelines and pictures shared with retail team.

Aditya Birla Group