Job Description

Storage Support Engineer

















































Who We Are:
















































Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today\xe2\x80\x99s complex world. Our culture thrives on finding new and better ways to accelerate what\xe2\x80\x99s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. :
Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today\xe2\x80\x99s complex world. Our culture thrives on finding new and better ways to accelerate what\xe2\x80\x99s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers\xe2\x80\x99 outcomes from their digital transformation \xe2\x80\x93 giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences. What you\xe2\x80\x99ll do: Provide troubleshooting & support to HP customers & engineers in the Industry Standard related areas.

• Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
• Provide leadership in technical problem management and resolution to issues by working closely with the end customers and HP remote and field support staff.
• Participate in after-hours remote support rosters.
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
• Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).
• Technical writing skills will be required to publish issue resolution documents
• Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion
• Ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HP) at all levels and geographies. (own team, members of SC and Product Divisions)
• Possess a strong customer focus with the ability to control elevations; balancing the needs of the customer, the HP account team and the ISS division.
• Firmware updates and Recommendations for HP Blade System environments, the firmware analysis includes the enclosure and all its components, including server and storage blades, power and cooling components, networking, interconnects, and virtual connect.
• Basic functional knowledge on Windows, Linux, VMware, UNIX

What you need to bring:

• Extensive troubleshooting skills and problem-solving ability required for Windows OS, Windows Cluster, Performance issues, RDP issues, and Hyper-V.
• Good experience is required in Hyper-V management.
• Cluster - Strong Knowledge and experience required for MS Failover Cluster Installation, configuration, and troubleshooting of cluster issues. Ability to provide the RCA with the available logs.
• Windows - Server 2008 till 2022 installation, configuration, and end-to-end support for OS-related issues. Dump file analyzing.
• Patching - Good Experience required in Windows Server OS patching and Hyper-V host patching.
• Good Knowledge required of DNS, DHCP, Active Directory, and GPO,
• Tools - Good experience required on various MS tools like Perfmon, procmon, and Netmon.
• Scripting \xe2\x80\x93 Good to have PowerShell scripting knowledge.
• Process \xe2\x80\x93 Good Knowledge of the ITIL process.

What we can offer you:

• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element!
• Want to know more about how you can make your mark with us?

Then let\xe2\x80\x99s stay connected! https://www.facebook.com/HPECareers https://www.instagram.com/HPECareers/ https://twitter.com/HPE_Careers #india #servicesandsupport HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.






Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Dealing with Ambiguity, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Process Improvements {+ 5 more}









































What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have \xe2\x80\x94 whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.









































Let\'s Stay Connected:




















Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. Job: Services Job Level: Intermediate

















































HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.