Job Description

The

Team Member

is responsible for delivering excellent guest service, maintaining quality standards, and ensuring smooth daily operations in a Quick Service Restaurant (QSR) environment. The role involves food preparation, order taking, cleanliness, and teamwork to ensure a positive dining experience for every customer.

Key Responsibilities:1. Guest Service

Greet customers warmly and ensure a friendly dining experience. Take accurate food and beverage orders using POS systems. Handle customer queries, feedback, and complaints politely and efficiently.

2. Food Preparation & Quality

Prepare food and beverages as per standard recipes and company guidelines. Maintain portion control and ensure consistency in taste, quality, and presentation. Follow safety, hygiene, and sanitation standards at all times.

3. Store Operations

Support daily restaurant operations, including order assembly, packaging, and dispatch. Ensure workstations (kitchen, counter, dine-in area) are clean, stocked, and organized. Assist in inventory control and report shortages to the supervisor.

4. Cash Handling & Billing

Operate billing counters and manage cash/card transactions accurately. Maintain records of sales and submit end-of-shift cash reports as required.

5. Compliance & Safety

Follow company policies, grooming standards, and uniform guidelines. Comply with FSSAI, health, and safety norms applicable to QSR operations. Report any equipment malfunction or safety issue immediately.

Qualifications & Experience:

Minimum 10th / 12th Pass or Diploma in Hotel Management / Hospitality preferred.

0-2 years of experience

in a QSR, cafe, or restaurant environment (freshers welcome). Good communication skills and a positive customer-oriented attitude. Basic knowledge of hygiene, food safety, and service standards.

Key Skills:

Customer Service & Communication Teamwork & Time Management Basic Food Preparation Hygiene & Cleanliness POS / Billing System Operation

Work Environment:

Fast-paced QSR outlet environment with rotational shifts. Requires standing for long hours and handling customer rush during peak hours. Weekend and holiday availability is mandatory.

Growth Opportunities:

Team Members showing consistent performance and leadership skills can grow into

Shift Supervisor

,

Trainer

, or

Restaurant Manager

roles within the organization

Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

Food provided Health insurance
Work Location: In person