o Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
o Prepare tables by setting up linens, silverware and glasses
o Inform customers about the day's specials
o Offer menu recommendations upon request
o Up-sell additional products when appropriate
o Take accurate food and drinks orders from the table, take-away orders and if need be over phone
o Communicate order details to the Kitchen Staff
o Serve food and drink orders
o Check dishes and kitchenware for cleanliness and presentation and report any problems
o Arrange table settings and maintain a tidy dining area
o Deliver checks and collect bill payments
o Carry dirty plates, glasses and silverware to kitchen for cleaning
o Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
o Follow all relevant health department regulations
o Provide excellent customer service to guests
o To ensure guests have an great dining experience by providing stellar customer service
o To be polite with the customers under any circumstances
Requirements and skills
o Hands-on experience with cash register and ordering information system
o To have Attentiveness and patience for customers
o To Multi-task various front-of-the-house duties and to collect the bill
o To have Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
o To be a team player with team spirit and to be able to effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly
o To have Basic math skills
o Active listening and effective communication skills