Job Description

: Job Responsibilities : This role would be responsible for spearheading the Fiber to Home business at the State level and owning the execution of growth strategy, driving business matrix, marketing, sales & distribution and ensuring all public and private ROW and building permissions, high quality network, construction and customer service delivery either through partners (including LCO\'s)/distributors) or direct teams. Business Planning Implement the state\'s annual business plans/targets for Fiber to Home Business by defining network, construction and customer operations priorities Ensure timely readiness for execution at a UJP and FSA Level including Land base, contactors, team and equipment availability and training. Explore opportunities for strategic partnerships & alliances with LCO\'s/distributors & other partners. Driving Business matrix Own & drive readiness of Home pass for acquisition , building and customer acquisition and revenue for the state FTTx Home business Ensure acquisition of all permissions of public & Private ROW and Building Drive Jio centre-wise operational performance and reduce variance through appropriate business scorecards/dashboards Customer Service Excellence Ensure retention management for fixed line customers Responsible for addressing and resolving state level behavioural complaints Drive customer centricity during process design, escalation management People & Partner Management Engage and drive people for productivity surpassing targets Identify , engage and drive partner (including LCO\'s) for business target delivery Skills & Competencies : Diverse Team Handling capability. Business Acumen High Networking skills Influencing ability

foundit