Customer Acquisition: Identify and target potential customers in the region, particularly distributors of anchor clients, to expand the SCF portfolio.
Relationship Management: Establish and maintain strong relationships with clients to understand their financing needs and provide Channel Finance limits.
Sales Target Achievement: Develop and execute effective sales strategies to consistently meet and exceed business targets and KPIs.
SCF Limit Provisioning: Collaborate with credit operations and anchor clients to evaluate and set SCF limits for distributors, ensuring thorough risk assessment and compliance with company policies.
Transaction Coordination: Coordinate with credit operations to facilitate smooth transaction processes for customers, ensuring timely and accurate execution.
Issue Resolution: Proactively resolve customer issues and escalations, working closely with relevant internal teams to ensure customer satisfaction and retention.
Performance Tracking: Monitor sales performance metrics and prepare regular reports to assess progress against targets, identifying areas for improvement and implementing corrective actions as needed.
Market Insights: Conduct market research to stay updated on industry trends, competitor offerings, and customer preferences, leveraging this information to enhance service delivery.
Cross-Functional Collaboration: Work closely with internal teams, including credit risk, compliance, and operations, to ensure seamless service delivery and customer satisfaction.