Job Description

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity
CommScope is committed to an inclusive work environment where people with different backgrounds and perspectives are valued, respected and provided with opportunities to reach their full potential. Through the years, CommScope's success has been a product of doing many things well, including bringing together different people with different perspectives. CommScope has recently launched a new Diversity & Inclusion Business Network in June 2020 which will provide our employees with opportunities to network, learn and lead, grow careers, and support their communities.
From 5G to fiber, cloud, wireless and more, we offer solutions that transform the way our customers connect.
: Expertise in Video/DOCSIS headend

• Adhere to the Organizations Policies
• Provide technical support to internal and external customers via phone, email, and CRM tool
• Provide on-call off hours support as required
• Work with geographically dispersed cross functional team
• Use standard Tech Support tools and processes (CRM for Service Request, Call Tracking, and knowledge base tools to record customer reported issues and progress as being issue to resolution, CISCO phone, email)
• Provide speed, accuracy, and consistency of content. Attend and setup calls/remote solving with customer as needed to resolve issues in a timely manner.
• Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues up to and including drafting Postmortem documents, Field Bulletins, and opening Product Defects with engineering teams.
• Learning Technology and Business Process (as per the assigned Functional/Technical area)
• Include proven competencies and physical, mental, & interpersonal skills.

Skills Required

• Should have strong problem-solving skills
• Work in team/project environment (collaborate well with cross functional / global teams)
• Strong communication and presentation skills.
• Strong Video headend and infrastructure knowledge
• Proficient with Linux/Unix operating system

Rely on CommScope - Our validated experience means you can feel confident in working with us:

• 45+ Years of network experience.
• 15,000 - Global patents and patent applications.
• We invest $800+ million each year in R&D
• 10,000 - Installation partners and hundreds of CommScope field application engineers

In today’s always on world, we are pushing the boundaries of communications technology to build the world's most advanced networks. Whether you’re an expert industry veteran or a new professional, your work will make an impact. Join us in building a brighter future and redefining tomorrow.
Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build, while growing and developing their careers. We thrive with change and know the value diversity plays in bringing forth new insights and generating better solutions.
It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications, and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. "Post On Naukri"
Commscope is an Equal Opportunity Employer. ;; 7308373083