Job Description

:
General administration:

• Ensure uninterrupted operations of the IT systems to support the Business requirement
• Put in place necessary basic infrastructure like proper power, air conditioning, dust-proofing, etc. for the critical equipment like Servers, LAN/WAN equipment, etc.
• Create user IDs, check system availability and authorization and authentication as per requirements
• Accomplish the job after getting job requisition from authorized head
• Take Regular Data Backup

Internet & Intranet:

• Coordinate with Group Communication team to update Unit related data in group web site
• Manage & Update Knowledge Portal

Planning & Deployment of IT Resources:

• Check utilization of existing resources
• Check additional requirements based on previous year and current needs

Mails & Messages:

• Process for ID creation/Deletion and registration of new mail id in local AD server
• Manage & Maintain Users mail Box
• Create/update o E-mail Groups
• Update policy as per CIT Information Security Guideline
• Monitor file system & their extensions
• Conduct database log cleaning, data archival & data file extension

Continuous improvement and implementation:

• Check the current system and network uptime and response times
• Take actions for improvements in uptime and response times

User Support & Customer Satisfaction:

• Understand & study of the user requirement
• Make the review report of problem
• Give target date of the work and design the related document
• Ensure prompt Tech Support Activities so as to ensure continuous IT support to Company's strategy and objectives
• Ensure calls are attended promptly

Skills Required