We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people\xe2\x80\x99s lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Our associates are at the forefront of everything we do, driving our clients\xe2\x80\x99 successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us! Learn more about Unisys and our key solution offerings: Unisys, Stealth\xe2\x84\xa2, CloudForte\xc2\xae, InteliServe\xe2\x84\xa2 What success looks like in this role: \xe2\x80\xa2 1st Level telephone and other media contact support . \xe2\x80\xa2 Strive for a high level of first contact resolution. \xe2\x80\xa2 Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. \xe2\x80\xa2 Accurately document calls and incidents. \xe2\x80\xa2 Manage time and workload to meet predetermined service levels. \xe2\x80\xa2 Maintain data accuracy in our contact management system. \xe2\x80\xa2 Assign incidents and requests to the correct support group. \xe2\x80\xa2 Act as a single point of contact on incidents and problems logged. \xe2\x80\xa2 Perform appropriate diagnostics to initiate problem management workflow process. \xe2\x80\xa2 Provide clients with a reference number for their incident/request. \xe2\x80\xa2 Understand various media sources that interface with the Service Desk. \xe2\x80\xa2 Support multiple clients through customer service professionalism and insight. \xe2\x80\xa2 Become multi-skilled as workload changes occur within the Service Centre. \xe2\x80\xa2 Champion, implement or support change. \xe2\x80\xa2 Identify process efficiencies within the Service Centre and to take corrective action to implement change. \xe2\x80\xa2 Discover and document process and procedures which need to be published to the team or on the Knowledgebase. \xe2\x80\xa2 Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc) You will be successful in this role if you have: \xe2\x80\xa2 Typically requires: High School diploma (Associate\'s Degree, professional certification(s), or license preferred), 2-4 years of related experience. \xe2\x80\xa2 6 months of related experience. \xe2\x80\xa2 Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. \xe2\x80\xa2 6 months IT Service Desk experience. \xe2\x80\xa2 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. \xe2\x80\xa2 Working knowledge of data and voice network concepts \xe2\x80\xa2 Languages: English and local languages of the countries it supports. eeo

Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer \xe2\x80\x93 Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity