1. *Loan Repayment Management*: Oversee the loan repayment process, ensuring timely
and accurate payment processing.
2. *Customer Service*: Provide excellent customer service, responding to customer inquiries
and resolving issues related to loan repayment.
3. *Team Management*: Lead and manage a team of loan servicing professionals, providing
guidance, training, and coaching to ensure excellent performance.
4. *Process Improvement*: Continuously review and improve loan repayment processes to
increase efficiency, reduce errors, and enhance customer satisfaction.
5. *Compliance*: Ensure compliance with regulatory requirements, bank policies, and
procedures related to loan repayment.
6. *Risk Management*: Identify and mitigate risks related to loan repayment, such as
delinquencies and defaults.
7. *Reporting and Analytics*: Prepare and analyze reports on NACH registration & loan
presentation providing insights to all stakeholders.
8. *Collaboration*: Work closely with other departments, such as credit risk, collections, and
customer service, to ensure seamless loan repayment processes.
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