Work seamlessly with multiple stakeholder in a highly fast paced environment to get the appropriate response for employee queries
Ideal candidate will be a role model in customer obsession , ownership, bias for action and earn trust
Job summary Amazon is looking for an energetic and enthusiastic candidate to join the fast paced world of Payroll operations. We are not an average retailer and this is definitely not your average payroll position reporting in through Amazon Finance Operations. We’re looking for exceptional people with outstanding communication, problem solving skills, payroll process combined with payroll system knowledge, and customer service passion.
Amazon seeks a Payroll Analyst with at least four years in Payroll or Accounts Receivables process in a large customer-oriented corporate environment. Responsibilities also include:
Calculate Overpayment and follow-up with employee for collections
Record receivables and payments and repayment plan in Simplicity ( collection management tool)
Process Overpayment Tickets and Emails as per SLA
Provide support and assist in resolving employee queries
Handle customer queries through calls, chat and emails
Handle escalation calls related to Over payment and Receivables
Process and explain manual check calculations, work with multiple stakeholder teams to understand root cause of over payment/receivable and provide details to employees
Prior experience in APAC Payroll
Knowledge on Philippines Payroll is preferred
Strong problem solving and review skill
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