Job Description

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Responsibilities shall include:

• Work as part of the team to ensure appropriate business measures are defined and documented
• Evaluate service level issues and suggested enhancements escalated by support to diagnose and address underlying system problems and inefficiencies - engage third party suppliers on support issues as required
• Review and influence new and evolving design, architecture, standard, and methods for operating services and systems
• Respond to and resolve emergent service problems; build tools and automation to prevent problem recurrence
• Participate in software and system performance analysis and tuning, service capacity planning and demand forecasting
• Drive technical innovation and efficiency in infrastructure operations via automation - for example automated server build processes
• Create processes that enhance operational workflow and provide positive customer impact
• Design systems management solutions using automation and self-repair rather than relying on alarming and human intervention
• Avoid re-inventing the wheel and prefer appropriately simple, repeatable solutions over more complex and failure prone ones
• Develop tools and utilities to provide short term solutions to immediate needs as required
• 2+ years' experience developing enterprise software
• Experience developing with Java and/or Python
• Knowledge and experience designing and building large scale and high availability systems
• Experience utilizing operational tools and monitoring solutions that ensure the health and security of our services.
• BS/BA degree or equivalent experience
• Expertise in Agile and can work with at least one of the common frameworks
• Ability to identify network attacks and systemic security issues as they relate to threats and vulnerabilities, with focus on recommendations for enhancements or remediation

Preferred skill sets

• Excellent documentation and communication skills - needs to be able to clearly articulate complex IaaS / PaaS / SaaS concepts to people new to Cloud and Big Data Engineering
• Strong analytical and troubleshooting skills - desire to solve complex problems at scale
• Software engineering, system administration, systems engineering, network engineering
• Strong Programming skills - needs to be able to code, leverage APIs, and understand security, authentication and data structures.
• Good knowledge of networking, security, DNS, Unix/Linux operations and troubleshooting, on AWS, Azure or GCP.
• Understanding of how commodity servers, operating systems and networks function, perform and scale
• Working within an agile development methodology (Kanban, Scrum, etc)
• Experience developing software using continuous integration/deployment pipeline that includes vendor solutions.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.