Job Description

We are Kaleyra! A global CPaaS listed on the New York Stock Exchange.

We power communications via cloud and APIs (through messaging, voice, and chatbots) for the largest companies in the world, including the social networks you use every day, the largest automotive producers, top banks and credit card issuers, various airlines and travel companies, and the most widely-used e-commerces and retailers out there.

We have customers in all continents (except Antarctica!) and our vision is to be the world's most Trusted, Secure and Innovative communication platform to enable real-time conversations between brands and their users.

We are a diverse team of over 500 individuals from different parts of the world working hard (playing hard) and caring for each other. Our fast growing team is spread across 12 locations around the globe, including Italy, India, Germany, United Arab Emirates, the United States, and Singapore.

Job description: Site Reliability Engineer Specialist

Team's charter

The SRE team takes responsibility for operations/on-call duties and developing systems and software that help increase site reliability and performance.

Here are the key activities that the team will be handling.

• Develop the software and processes needed to maintain services. The tools developed to maintain services typically involve data collection and extensive monitoring.
• Capture and analyze major metrics, such as availability, mean time between failures and mean time to repair, and develop new metrics and KPIs as necessary. Add these metrics to monitoring dashboards and reporting systems.
• Use detailed monitoring to improve the availability and performance of applications, services, systems and infrastructure. Create new alerts to find anomalies and understand the root cause of system failures.
• Create and deploy automation, alerting, self-healing architectures and other technologies to make the environment more maintainable.
• Monitor, manage and troubleshoot regular processes to improve processes and workflows.
• Create and maintain documentation for processes, automation, infrastructure, resources and services.
• Act as a subject matter expert and coach to mentor developers and engineers, as well as assist junior developers with software troubleshooting and debugging.

What will you be doing?

• Manage cloud applications using common DevOps and Agile practices to successfully keep uptime and delivery.
• About 50% of your time should be spent automating the site systems to self-manage and self-heal.
• As site reliability engineer you should spend about 50% of your time dealing with software deploy, incident response, on-call duty and manual intervention.

Expected skill-set and competencies

• 5+ years of experience in Linux operating systems and their administration, along with networking protocol.
• Expertise in docker/kubernetes orchestration.
• Deep understanding and knowledge of monitoring and alerting tools like nagios, newrelic, cloudwatch, pagerduty etc.
• Working knowledge of scripting languages such as Python, PHP, Bash etc.
• Experience in public clouds (Preferably AWS).
• Should have knowledge on log analytics techniques and tools.
• Passion to learn and implement new technology.
• Should be fine with rotational shift.

Recruitment Privacy Notification:

If you have submitted your profile to Kaleyra, be informed that we have processed your personal data in accordance with our internal hiring policies. Kaleyra understands the importance of protecting your personal data. Since, we are a GDPR complied company, we would want to invite your attention to our and Recruitment Statement which is effective.

Kaleyra is committed in protecting your personal information and it will be used appropriately for evaluation of the candidature. The information collected will be used to serve hiring purpose as a part of Kaleyra's recruitment process, including processing of the data by authorised third parties, as and when required. Your information will be held with Kaleyra only as long as necessary and for the purpose of hiring and will be available in the database for a period of one (1) year irrespective of the selection or rejection.

By proceeding and providing information asked herein, you agree that you have read Kaleyra's privacy policy and fully understand your rights to access, correct, erase, object to processing, restrict to processing or withdraw your personal information anytime and seek a copy of the personal information.