Job Description

- GP MIS System - Ariba Helpdesk

Position Title:

Metrics & Reporting - Associate/Sr. Associate

Function, Responsibility Level:

Operations

Reports to (Responsibility Level):

Assistant Manager

Supervises: 0

Individual Contributor

Location:

MetLife MCC

Noida

Global Grade:

LEVEL 8

Cost Center (85 series):

Complexity:

PID/s Load Mapping:

PID: FI065A01

Position Summary

Basic Function:

• Ariba (helpdesk) administrator have basic understanding of upstream and downstream processes (Procurement Buyer & TPRM) within Ariba (eProcurement tool) to handle the daily issues at the requisition level and supplier registration, etc
• Problem solver and capable of handling supplier and user/function with concerns related to requisitions and onboardings in Ariba
• Update production tracker
• Adhere to the guidelines of the Helpdesk process
• Ensure SLA governance and management
• Work on Service Now to handle tickets/tasks
• Ariba (helpdesk) administrator will be required to work with US & APAC counterparts and be a liaison between the regional leads and functions
• Reporting and manage metric at the process level

Job Responsibilities

Essential Functions

• Work with the GOSC Global Procurement and US Global Procurement management to deliver all established reports per the designated schedule.
• Any other essential function that may occur from time to time as directed by the Supervisor.
• Structure and maintain preparatory data for reporting & dashboards intended for SLA reviews and monthly performance analysis for Stakeholders and Supervisor
• Review SOPs, update tracker, Query tracker and update these from time to time

• Ensure adequate knowledge of policies and procedures pertaining to procurement and Snow system
• Review and handle tickets on Service Now tool
• Ensure adherence to established attendance schedules

• Mailbox management, reply on emails in a timely manner
• Display assurance and commitment at the workplace

Knowledge, Skills and Abilities

Education

• Graduate or Diploma holders with at least 15 years of education

Experience

• 1-2 years working experience with understanding of Quality and metrics, with a preference for specific Supply Chain experience as required

Knowledge and skills (general and technical)

Technical skills:

• Good working knowledge of MS Word, PowerPoint
• Basic knowledge of MS Excel
• Basic understanding of how to preform and interpret trends
• Understanding of how data is related

Process Specific Skills:

• Fundamental understanding of Global Supply Chain: Procurement, Purchase to Pay, Sourcing and Corporate Services.
• Hands on knowledge about monitoring, tracking and developing reports applicable in Global Procurement business functions
• Hands on experience with handling data from multiple systems, including PeopleSoft and Ariba and Service Now

Soft Skills:

• Communicate and present (verbally and in writing) clearly and concisely to stakeholders
• Ability to actively listen for explicit and implied meaning
• Must work well in a team environment, while being individually responsible for delivery of individual assignments and results
• Ability to raise questions and concerns quickly to the stakeholders when problems arise

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world\'s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife