Job Description

Req id: 30702

Bangalore, KA, IN



OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.


The Opportunity:


The OpenText ECM Technical Specialist team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the ECM (Enterprise Content Management) suite of products within customer environments.


You are great at:

• The successful candidate will be working in a highly functioning team consisting of Technical Specialists that work effectively together to reach a common goal.
• Identifying and resolving customers' issues in a timely manner via telephone support and written correspondence.
• Managing customer relationships and clearly documenting all interactions within the CRM application.
• Providing suggestions for alternate support options for customer issues that are not related to Open Text's products.
• Testing of Open Text product issues within various environments for validation and solution purposes.
• Authoring technical documents for inclusion in the Knowledge Center Knowledge Base.
• Collaborating with other departments and teams in troubleshooting issues.
• Reporting software bugs and customer suggestions to SME.

What it takes:

• 3 - 8 years of hands-on experience working on OpenText Exstream
• Ability to understand product integration with 3rd party applications in complex environments
• 4 to 6 years previous experience working within a technical support environment
• Excellent phone and written communication skills required
• Excellent problem-solving and organizational skills required
• Willing to work in 24x5 shifts

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.