Job Description

Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks, and Mint, we're using technology to build solutions to challenging financial problems for millions of people around the world. Come join the Monetization Services and Experiences group as a Senior Technical Program Manager. We are looking for creative problem solvers with a passion for tackling tough customer problems to join our team and serve as a program leader, with responsibility for program delivery and success. If you're passionate about building amazing products that help transform the lives of small business owners we would love to have you join our team. We are looking for candidates who have strong program management experience with deep technical understanding, customer empathy, strong execution capability, and a track record of building strong business partnerships and delivering impactful business results The role is responsible for stewarding critical strategic initiatives and driving the delivery of transformational change by providing leadership and direction to assigned software programs

Qualifications

• Overall industry experience of 10+ years with technical background and 5+ years of strong program management experience in product development with direct experience working with multiple teams
• Excellent balance of people, organizational, and technical skills, and can execute and deliver successfully in situations where authority is not given.
• Proven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity
• Demonstrated ability to build strong partnerships across organizations in delivering the best outcome of complex programs.
• Ability to communicate objectives, plans, status, and results clearly across all levels, focusing on critical few key points.
• Solutions oriented, with a track record of identifying and implementing creative solutions with an ability to adapt and handle rapidly changing environment
• Proven ability in unearthing and managing risks in the program
• Excellent communication skills, including business writing and presentations
• Bachelor's degree in Management Information Systems, Computer Science, Engineering, related fields or equivalent practical experience

Responsibilities

• Experience and capability to program manage multiple initiatives / projects in parallel while working with multiple cross functional teams
• Develop a program structure and drive a program operating rhythm to bring together complex, cross-organizational teams
• Program Structure and Scope
• Define Roles & Responsibilities for Stakeholders and Teams
• Drive for clarity and definition of Program Scope
• Align and Coordinate Dependencies outside the core team
• Leverage the structure to drive timely decision making
• Program Operating Rhythm
• Drive for complete definition of Program Operational Mechanisms (Planning Process, Requirements alignment, Execution tracking)
• Effective & Efficient "Program" cadence - ensuring all teams, stakeholders, and dependencies are included and informed
• Lead and drive program execution for multiple teams in partnership with Engineering, Product Management, Design, Operations, and other cross functional group to deliver successful business outcomes by fostering collaboration, managing dependencies and with shared accountability
• Program Execution
• Cadence to drive execution tracking, keep stakeholders informed of progress, risks, and issues
• Anticipate risks and proactively manage them before they become blockers.
• Quickly and effectively identify and clarify the critical few issues that need action and drive appropriate decisions and actions.
• Balance Short- & Long-term needs of Program. As a neutral party, enable timely issue escalation
• Share out status updates based on the reporting cadence agreed with the stakeholders
• Identify potential process improvements and effective implementation of these changes
• Identify short- and long-term trade-offs and balance the needs of all stakeholders.
• Anticipate, recognize, and work through resistance or setbacks independently, work well with others when conflicts arise
• Identify opportunities, ensure alignment with objectives, find common ground and promote understanding of alternative viewpoints before driving for closure and cooperation.