Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.



Project Description

Corporate Tools and Application Support provides technical and functional support across Visa Corporate Production Applications majorly in domain areas of Corporate Finance, Financial Planning, Payment systems and Risk, Corporate Analytics, Legal Risk and Compliance, Project Portfolio management, IT Service management, Human resources, and Learning Management. We ensure all the production applications are up and running and are available for the users to do their daily business activities. Our top priority is to handle Incident, Request, Problem management and co-ordinate Changes in the production applications.

Our area of expertise includes building new tools, Automations, Upgrades and Service Analytics.

DevOps Support - End user technical and functional Support activities, Emergency Bug fix, Production Migration, Application Upgrade Support, Handling batch Jobs, Job monitoring and status reporting aligning to CORE CRE principles of Agility, Analytics, Automation, Resilience and Monitoring.

Key Responsibilities:

• Responsible for supporting and ensuring stability for Highly Critical Risk Applications which are on high availability on active/active environments.
• Responsible for continuous delivery pipeline for build & deployment.
• Responsible for working with Security, Operations, Development, testing team and other teams to understand changes to the existing production environment on an ongoing basis and for environment support.
• Responsible for owning a specific deployment problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem
• Responsible for providing 24X7 Application Support across multiple visa applications.
• Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running.
• Responsible for managing the performance and tuning of several Visa applications.
• Interface with external software vendors for product issue troubleshooting and resolution; initiating Vendor Service Requests as necessary, as well as SRs with other 3rd Party Vendors.
• Work with cross functional, geographically distributed teams to provide 24X7 support across multiple non-production environments.
• Adhere to defined support policies, procedures, and service levels with an understanding of SOX related IT controls.
• Expected to critically evaluate customer service requests and incidents to prioritize own workload, determine potential global and/or cross-modular impacts, determine temporary procedural work-around where feasible and communicate to the broader group of impacted parties.
• Proactively identify, evaluate, and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement
• Provide support to strategic initiatives as assigned including, but not limited to, system configuration testing of applications and process enhancements, upgrades and new solutions, ensuring sound knowledge transfer to assume post-implementation support role.
• Excellent analytical and problem-solving skills with a strong automation mind-set.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

• Minimum 3 years' experience in Production support working in a globally distributed team.
• Experience in supporting Java applications that run in Apache Tomcat, JWS, or similar containers.
• Excellent analytical and problem-solving skills with a strong automation mind-set
• Good ITIL knowledge in Change Requests, Incidents, Problem Managements and worked on any Ticketing systems such as ServiceNow, Remedy or any equivalent.
• Experience In Planning, Deploying, and reviewing changes for critical applications.
• Experience with Continuous Integration Continuous Deployment (CICD) systems such as Jenkins, Ansible or equivalent
• Experience with log analysis tools such as Splunk or equivalent
• Experience troubleshooting and resolving incidents and conducting Root Cause Analysis.
• Experience supporting distributed systems or microservices
• Experience with web services such as SOAP, REST or equivalent and web service testing tools such as SoapUI, Postman or equivalent.
• Unix operating system commands (to a high level)
• Hands-On Experience with UNIX/Linux operating system and BASH scripting.
• Experience with relational databases such as Oracle, PostGreS or equivalent.
• Excellent ability to communicate effectively with technical and non-technical stakeholders
• Knowledge of networking concepts and protocols such as DNS, HTTP, TCP/IP, PKI, SSL,
• TLS, Digital Certificates, Security Scanning or equivalent.
• Experience working with schedulers like Control-M, D-series, Tuber Etc.
• Process oriented with strong analytical and problem-solving skills
• Work independently with minimal supervision
• Should be able to work on weekends to support the application and infrastructure maintenance activities.
• Strong interpersonal, facilitation, and effective communication skills (both written and verbal) and the ability to present complex ideas in a clear, concise way.
• Excellent analytical and problem-solving skills with a strong automation and customer mindset.
• Present solutions to key stakeholders and demonstrate working software to leads and management.

Additional Information

Visa has adopted a COVID-19 vaccination policy. As a condition of employment, all employees based in the country where this job is located are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.