Job Description

Description
35 YEARS AND GROWING Smarter Technology. Extraordinary Experiences. Xperi invents, develops and delivers technologies that enable extraordinary experiences. We make entertainment more entertaining, and smart devices smarter.

From the home to the car to everywhere in between, managing content and connections in a way that is smart, immersive, and personal is precisely what Xperi’s technologies do.

Our inventions are foundational to the global entertainment ecosystem and our products and data improve every aspect of the digital entertainment experience, from choice to consumption.

Content markets are changing, fast. Consumers face a simultaneously expanding and fragmenting set of choices. Xperi technology cuts through the chaos, putting us at the forefront of fast-moving trends in streaming, digital entertainment, and AI applications – in any environment. Xperi is at the heart of extraordinary experiences.
Summary
The Network Operations Center Sr Engineer role at Xperi will manage day to day operations while supervising a group of technicians responsible for Data Center Operations and Maintenance. The Sr. NOC Engineer handles Level 1 troubleshooting for all high priority incidents and critical alerts. The Sr Engineer ensures that operations are in accordance with established policies and procedures, monitors performance of infrastructure, features, and services, and will own incident management to drive resolution of high-priority outages. In this role, you remain a key core team player and subject matter expert when onboarding new customers, features, and services. While onboarding new solutions, you will work to identify, create, and implement new training and systems, participate in a 24x7 on-call rotation, and lead projects and implement systems to improve overall site reliability and uptime.
Essential Duties & Responsibilities

• 
  Assist in the day-to-day NOC operations, escalations, ticketing and communications with all customers.
• Assist and help supervise NOC shift operations and personnel.
• Assign and manage the workload of shift personnel, as well as escalate resource constraints to management.
• Provides leadership, coordination, and integration on upcoming projects/features as NOC subject matter expert.
• Help to improve process and procedures
• Assist in alert review and lower critical alert counts.
• Create and maintain documentation (runbooks) for quicker resolution of incidents and alerts
• Update and maintain all NOC documentation (runbooks) associated with systems, processes, procedures, features, services, infrastructure, and training
• Manage NOC monitoring tools.
• Work with other teams to maintain site reliability and improve uptime
• Attend RCA’s and help coordinate efforts to identify root cause and recommend solutions.
• Train and mentor Level 1 technicians.
• Work alongside NOC personnel to ensure all staff is acquiring the necessary skill sets to perform their job functions and meet departmental and individual goals.
• Performs complex systems administration duties on a regular and continuous basis.
• Performs all other related duties as assigned.

• BS or BA inElectrical Engineering, Computer Science or equivalent degree or equivalent work knowledge.
• 4+ years ofrelevant experience in a tech-related industry
• High degree of organization and ability to manage multiple, competing priorities
• Knowledge in monitoring tools such as Splunk, Zabbix and Big Panda are a plus.

• Emphasizes innovation, teamwork, quality, communication, planning, and problem solving.
• ExcellentEnglish verbal and written communication skills.
• Strong problem-solving skills.
• Strong analytical and decision-making abilities.
• Ability to manage multiple projects.