Job Description

Responsible for supporting senior analysts and process leads in development and maintenance of ITSM processes, training, requirements management, and testing. Assists process leads and senior analysts with activities required to develop, implement and maintain processes and tools. Under direction of management, produces ad-hoc and scheduled reports, drafts process flows, user stories, develops test scripts, conduct testing, participates in migrations, and updates relevant documentation. Escalates issues to process leads and senior analysts. Identifies areas for improvement in the process and supporting technology. Under direction of management provides early-live support when the process and/or supporting technology changes are introduced. Continuously improves ITSM process and tools knowledge. N/A. Contributes to the achievement of organizational objectives and assists with implementation of processes and tools and execution of relevant activities. Bachelor's degree in computer science or a related discipline, or equivalent work experience. 3-7 years of experience in IT; experience in the financial services industry is a plus
technical Skills - Java , Angular, PL/SQL & Web technologies BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.