Job Description

Job Title: Sr. Supervisor Training Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: . Develop a department of well-trained, competent professionals who continuously improve the organization and themselves . Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes . Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations . Create and maintain consultant training schedule . Evaluate levels of process and staff effectiveness and work with Business stakeholders to create and collaborate on execution of improvement action plans . Conduct Coaching and Development sessions with team members to drive continuous improvement. . Develop strong working relationships with key Business stakeholders, internal and external . Oversee audits of key Training and Quality support processes within each account and recommend changes . Administration of applicable certification and training processes for staff up to and including internal and client requirements . Ensure effective facilitation and coordination of calibration sessions attend calibration or monitoring sessions as appropriate . Lead Training and Quality task force / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners) . Conduct analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plan Key skills & knowledge: . 5+ years related experience or experience in a Contact Center environment . Experience in Chat/voice/non-Voice Transactional environment . Bachelor\'s degree . Strong oral and written communication skills . Proficient in Microsoft Office . Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables . Ability to mentor, coach and provide direction to team members . Self-starter, sense of urgency and works well under pressure . Ability to foster a sense of professionalism and relationship building for self and team . Strong attention to detail . Ability to work in a flexible schedule Educational Qualification : Graduation Disclaimer :- \'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \'recruitment\', \'processing\' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\' Location: IND Chandigarh - DLF IT Park,(Ground Floor, Tower F) Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

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