Job Description

JOB DESCRIPTION

Designation: Junior Manager

Job Location: Bangalore

Department: IT

About Syngene

Incorporated in 1993, Syngene International Ltd. is an innovation-focused global discovery, development and manufacturing organization providing integrated scientific services to the pharmaceutical, biotechnology, nutrition, animal health, consumer goods and specialty chemical industries around the world. Syngene\' s clientele includes world leaders such as Bristol-Myers Squibb, Baxter, Amgen, GSK, Merck KGaA and Herbalife. Its innovative culture is driven by the passion of its 4240- strong team of scientists who work with clients from around the world to solve their scientific problems, improve R&D productivity, speed up time to market and lower the cost of innovation.

Job Purpose :

Purpose of this job is to provide tier 1 and tier 2 support for the business-critical Research IT applications and ensuring issues are managed appropriately and addressed as quickly as possible to ensure business continuity .

Key Responsibilities:

• Production support and life cycle management for various systems used by Research IT.
• Maintain and develop run book documentation, end user support documentation, generating reports/dashboards.
• Responsible for managing technology assets, ensuring they are reliable, accessible, and secure
• Participates in operational activities such as maintenance and break-fix releases, security assessments, risk assessments, incident response, certificate renewals, provisioning of user accounts, etc.
• Ability to understand, prioritize, and communicate IT needs to our business colleagues and stakeholders
• Supports enhancement releases and upgrades, including requirement gathering, configuration management, testing, and documentation
• Identifies and/or supports continuous improvement activities

Educational Qualifications:

BE/BTech/MS/MTech/MCA or higher in Computer Science, Biology, Chemistry, other engineering or scientific disciplines

• Explains own work clearly and confidently.

• Experience working with SQL Server or other relational databases.
• Strong understanding of software installation processes.
• Basic understanding of multi-tiered web application architectures and cloud architectures.
• Basic understands various aspects of IT support such as SDLC, defect management, knowledge management, root cause analysis, etc.
• Works within established procedures. Actively participates in troubleshooting of routine problems. Makes decisions that impact own work and other groups/teams. Works under minimal supervision.
• Demonstrates openness to learning and developing. Takes a responsibility for their own development and growth.\xe2\x80\x8b
• Openly considers new ways and solutions to enhance their own work and offers new ideas/continuous improvement.\xe2\x80\x8b
• Collects and reviews data sources to provide a sound recommendation.\xe2\x80\x8b Identifies basic implications from a logical analysis of a routine situation or issue. Determines most appropriate solution.
• Experience in using agile tools (e.g., Jira) and IT Service Management tools (e.g., ServiceNow).

• Ability to flex to support releases during non-standard work hours.

Experience:

Bachelors 4+ years of relevant experience

Masters 3+ years of relevant experience

Behavioral Skills:

• Have a strong commitment to a career in technology with a passion for healthcare
• Ability to understand the needs of the business and commitment to deliver the best user experience and adoption
• Able to collaborate across multiple teams
• Demonstrated leadership experience
• Excellent communication skills
• Innovative and inquisitive nature to ask questions, offer bold ideas and challenge the status quo

Agility to learn new tools and processes

Equal Opportunity Employer:

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodations for qualified individuals with disabilities.

Syngene International